Maxine Keys Email & Phone Number

Glasgow, Scotland, United Kingdom

Responsible for the day to day running of the Beatson Café.Responsibilities include:Ensuring a high level of customer service is delivered.Menu creation. Liaising with suppliers to negotiate the best prices and produce to ensure maximum profit. Staff training.Managing volunteer activity within the café.Producing risk assessments and operating plan to ensure compliance with Food Safety legislation and Covid-19 guidelines.Managing system changes and till updates using Maitre'D back office.Food preparation and service. Stock management and rotation. General daily tasks.Line management of staff.Emotionally supporting patients and family members throughout their cancer journey.

Glasgow, United Kingdom

Responsible for enabling and enhancing Partners knowledge in a number of products within the nursery assortment. Supporting the delivery of an excellent customer experience and the achievement of sales targets and KPI's.This was achieved by coaching and role-modelling excellent product knowledge, aligned with a detailed knowledge of the systems, services, customer and market insight that complement the range.

Glasgow, United Kingdom

Coaching and developing Partners selling skills. Focusing on delivering outstanding customer service and maintaining a high level of product knowledge.Performance managing using observations and feedback to help Partners develop their skills to the highest level and identify any training needs. Achieving customer service targets by identifying key customer types and needs and ensuring these were a focus for the Partners. Using external exit surveys as a measure. Achieving department sales targets by coaching Partners to recognise and add on any relevant products and services that complete the customers purchase.Driving appointment bookings and gift list registrations to maximise sales.Merchandising products to create an inspirational environment.Complaints resolution using the LEAP model. Driving online sales and promotions to help secure sales and meet customer requirements. Delivering group training sessions on new systems and ways of working to groups on 20-30 people. One to one systems training.Organising in store supplier events to showcase products and increase sales and build brand loyalty.

Sales & Customer service - Wheeled goods, including but not limited to, dirtbikes, quads etc.Duties include:Selling.Liaising with suppliers. Ordering stock and parts from overseas.Building relationships. Minor repairs.Complaints resolution. Stock management.Cash handling.

Holistic Therapies

Anatomy And Physiology

Beauty Therapy