Maxine Mcdermott Email & Phone Number

Burleigh Heads, Gold Coast

• CartonCloud is a Software company that has developed WMS & TMS software for small and medium sized businesses.
• Primary support for all customers using Carton Cloud Warehousing & Logistics Software
• Managed and resolved customer support tickets within agreed KPI’s
• Training new customers across all functions of the software
• Suggested improvements for order efficiency utilizing Zapier and other 3rd party applications
• Drive process improvement and implementation and update… Show more CartonCloud is a Software company that has developed WMS & TMS software for small and medium sized businesses.

Melbourne, Australia

• Exeed, one of the biggest ICT Distribution companies in Australasia, has been in operation in New Zealand since 2002.
• Managed a team of warehouse and customer services
• Customised supply processes for Myers, David Jones and Amazon
• Implemented new warehouse & order admin processes to improve efficiencies
• Ensure all Retail orders picked, packed and invoiced for customers within SLA’s
• Implemented safety and OH&S requirements across the warehouse

East Tamaki, Auckland

• Projects- Implement new processes and efficiencies across Customer Service and Purchasing
• Implemented new processes and efficiencies, handover to permanent employee
• Managed Retail, Foodservice and Industrrial customer orders and returns
• Establishing Daily & Monthly DIFOT reporting
• Raising and managing Works Orders and Requisitions for production using SAP
• Responsible for purchasing Raw Materials & Packaging for the site

Shin Urayasu, Japan

Auckland, New Zealand

• Managed a large supply chain team of 12-15 including two remote teams
• Customer support for Retail, Foodservice and Industrial customers
• Analysed customer data and volumes to plan resources, customer focus and improvements
• Managed the performance of six 3PL warehouses introducing KPI's
• Effective deployment of inventory from production to warehouse and between 3PL’s
• Identified inefficiencies in the warehousing, and customer service network to achieve cost reductions… Show more

• Responsible for the recruitment, management and development of NZ Operations team
• Developed and implemented systems and procedures to improve the efficiency and effectiveness of HP’s Supply Chain Operations
• Ensure quality and efficient processes and procedures are in place for the processing of sales activity
• Managed inbound support calls for Consumers, Resellers and Distributors via rostered queue system
• Represent NZ Supply Chain Operations on relevant IM system… Show more
• Represent NZ Supply Chain Operations on relevant IM system implementations

Telford, United Kingdom

*Cold Calling to manufacturing companies, using negotiation to secure new business and pricing*Establish and build relationships with potential customers *Increase sales through cold calling and maintaining existing customers*Create new leads for senior sales team*Increase knowledge of the business and product through training*Sales administration of.

Post Grad Diploma Business Administration, Business Administration And Management, General, A+ To B+

Certificate, Yellow Belt Six Sigma

Certificate In Negotiation & Dispute Resolution & Four Quadrant Leadership

Management Programme – Change Management & Dispute Resolution

Certificate