Maxine Mcdermott Email & Phone Number

Burleigh Heads, Gold Coast

CartonCloud is a Software company that has developed WMS & TMS software for small and medium sized businesses. • Primary support for all customers using Carton Cloud Warehousing & Logistics Software• Managed and resolved customer support tickets within agreed KPI’s• Training new customers across all functions of the software• Suggested improvements for order efficiency utilizing Zapier and other 3rd party applications• Drive process improvement and implementation and update… Show more CartonCloud is a Software company that has developed WMS & TMS software for small and medium sized businesses. • Primary support for all customers using Carton Cloud Warehousing & Logistics Software• Managed and resolved customer support tickets within agreed KPI’s• Training new customers across all functions of the software• Suggested improvements for order efficiency utilizing Zapier and other 3rd party applications• Drive process improvement and implementation and update knowledge base• Worked closely with the development and marketing teams creating new features Show less

Melbourne, Australia

Exeed, one of the biggest ICT Distribution companies in Australasia, has been in operation in New Zealand since 2002. • Managed a team of warehouse and customer services• Customised supply processes for Myers, David Jones and Amazon • Implemented new warehouse & order admin processes to improve efficiencies• Ensure all Retail orders picked, packed and invoiced for customers within SLA’s• Implemented safety and OH&S requirements across the warehouse• Reduced freight costs… Show more Exeed, one of the biggest ICT Distribution companies in Australasia, has been in operation in New Zealand since 2002. • Managed a team of warehouse and customer services• Customised supply processes for Myers, David Jones and Amazon • Implemented new warehouse & order admin processes to improve efficiencies• Ensure all Retail orders picked, packed and invoiced for customers within SLA’s• Implemented safety and OH&S requirements across the warehouse• Reduced freight costs by consolidating transport providers and reduce packaging costs• Assisted with the planning of new racking system to maximize storage capacity• Implemented RING spare parts database for efficient receipting and management Show less

East Tamaki, Auckland

Projects- Implement new processes and efficiencies across Customer Service and Purchasing • Implemented new processes and efficiencies, handover to permanent employee• Managed Retail, Foodservice and Industrrial customer orders and returns• Establishing Daily & Monthly DIFOT reporting• Raising and managing Works Orders and Requisitions for production using SAP• Responsible for purchasing Raw Materials & Packaging for the site• SAP Functionality Lead for SD & MM… Show more Projects- Implement new processes and efficiencies across Customer Service and Purchasing • Implemented new processes and efficiencies, handover to permanent employee• Managed Retail, Foodservice and Industrrial customer orders and returns• Establishing Daily & Monthly DIFOT reporting• Raising and managing Works Orders and Requisitions for production using SAP• Responsible for purchasing Raw Materials & Packaging for the site• SAP Functionality Lead for SD & MM platforms• Analysing and recording production data to reduce wastage and increase efficiency• Purchasing and reviewing consumables for production and servicesReason for leaving - Moved to Las Vegas Feb 2013 - June 2017. Show less

Shin Urayasu, Japan

Auckland, New Zealand

• Managed a large supply chain team of 12-15 including two remote teams• Customer support for Retail, Foodservice and Industrial customers• Analysed customer data and volumes to plan resources, customer focus and improvements• Managed the performance of six 3PL warehouses introducing KPI's• Effective deployment of inventory from production to warehouse and between 3PL’s• Identified inefficiencies in the warehousing, and customer service network to achieve cost reductions… Show more • Managed a large supply chain team of 12-15 including two remote teams• Customer support for Retail, Foodservice and Industrial customers• Analysed customer data and volumes to plan resources, customer focus and improvements• Managed the performance of six 3PL warehouses introducing KPI's• Effective deployment of inventory from production to warehouse and between 3PL’s• Identified inefficiencies in the warehousing, and customer service network to achieve cost reductions without impacting service levels.• Logistics interface between customers, Key Accounts team for managing the supply of GF products • Project work and Data Analysis to optimise performance and efficiency• Collaborated with Sales & Logistics functions to develop a Customer Relationship Strategy • Execution of customer driven requirements in new technology and process implementation • Data Analysis and reporting of weekly & monthly KPI’s, financial details and budget to forecast • Championed new returns process for retail and foodservice customers• Spearheaded the closure of one of our 3PL warehouses to reduce costs• Supported IT Lead with SAP implementation within the Customer Services/Supply Chain Team• Established 360-degree Performance Management System for direct reports Reason for leaving :- Moved to Japan July 2008-March 2011 Show less

• Responsible for the recruitment, management and development of NZ Operations team• Developed and implemented systems and procedures to improve the efficiency and effectiveness of HP’s Supply Chain Operations • Ensure quality and efficient processes and procedures are in place for the processing of sales activity • Managed inbound support calls for Consumers, Resellers and Distributors via rostered queue system• Represent NZ Supply Chain Operations on relevant IM system… Show more • Responsible for the recruitment, management and development of NZ Operations team• Developed and implemented systems and procedures to improve the efficiency and effectiveness of HP’s Supply Chain Operations • Ensure quality and efficient processes and procedures are in place for the processing of sales activity • Managed inbound support calls for Consumers, Resellers and Distributors via rostered queue system• Represent NZ Supply Chain Operations on relevant IM system implementations• Developed and fostered relationships with AU Operations, NZ Sales team and Product Managers• Co-ordinated training of new systems, HP’s corporate internal training and product training • Championed and executed the HP strategy across the NZ Operations team• Successfully managed NZ Operations team through major IT SAP integration• Consistently over exceeded objectives and rated within the top 10% of HP employees globally• Established SAP training manual simplifying processes, increasing productivity• Planned and presented quarterly strategy workshops which increased awareness by 75% Show less

Telford, United Kingdom

*Cold Calling to manufacturing companies, using negotiation to secure new business and pricing*Establish and build relationships with potential customers *Increase sales through cold calling and maintaining existing customers*Create new leads for senior sales team*Increase knowledge of the business and product through training*Sales administration of orders and maintaining customer database

Post Grad Diploma Business Administration, Business Administration And Management, General, A+ To B+

Certificate, Yellow Belt Six Sigma

Certificate In Negotiation & Dispute Resolution & Four Quadrant Leadership

Management Programme – Change Management & Dispute Resolution

Certificate