Maxwell Hampton Email & Phone Number

Boise, ID, US

Boise, Idaho, United States

Boise, Idaho, United States

• Manage organization-wide security and overall organization data health
• Provide overall business analysis and suggest product or process solutions to meet specific needs
• Train users on general Salesforce usage and best practices
• Scope business processes and create standard operating procedure documentation
• Created custom website forms to gather inquiry data and utilize Zapier to import leads into Salesforce
• Built automated email responses to leads based on their stage in the sales process

Boise, Idaho, United States

• Manage daily operations of our Salesforce deployment (user configurations, profiles, role hierarchy, groups, data storage, sharing, security controls, etc.)
• Coordinate the evaluation, scope, and completion of new development requests
• Design, develop, test and maintain complex solutions using custom objects, workflow rules, validation rules, process builders, flows, etc. in Salesforce.com and related applications
• Perform routine system testing and scope process optimization opportunities
• Perform routine system audits to verify configuration integrity and security and keep installed applications up to date
• Manage and maintain sandbox environments

Boise, Idaho, United States

• Work with department leads to assess overall team health, communicate workflow faults and provide solutions
• Oversee project timelines and Supportability Salesforce work orders
• Document and deliver trainings regarding new troubleshooting processes
• Work with cross-functional teams to better align all business unit Supportability teams
• Create and maintain Salesforce reports and dashboards to assist in visualizing departmental productivity and goal

Eagle

• Successfully modeled and implemented new custom “Investigations” object into organization for better organization and communication of escalated customer cases
• Provide expert-level technical triage and support for any confirmed or potential product issues on both mobile and web platforms
• Communicate progress of escalations and common trends to stakeholders within service level goals
• Create Salesforce reports and dashboards per request of department leads to better visualize productivity and goals
• Utilize Terminal, Splunk, Visual Studio Code, SQLite, and Postman for desktop and mobile API troubleshooting
• Salesforce specialist for Supportability team, completing Salesforce work orders in addition to Supportability duties

Eagle, ID

• Provided exceptional customer service, ensuring long-term customer and company success
• Managed multiple customer service projects, while maintaining proper communication with the entire team on each customer's needs and desires
• Identified and solve end-user issues, tailoring solutions to each business’ specific needs

Eagle, Idaho

• Technical Phone and Chat product support utilizing Salesforce LiveAgent chat solution
• Consistently a top performing agent in the top 5% of 5-star reviews gathered per month
• Marked a new record for number of customer reviews in a single month at 125 across multiple software aggregate sites and app marketplaces
• Praised for product knowledge and motivation for personal and professional growth. Promoted to the Tier II (now renamed Supportability) team for my advanced product knowledge, technical skills, and ability to.

Boise, Idaho Area

• Run daily reports on total customer and sale volume. In charge of closing out the stores finances at the end of the working day: Counting cash, organizing and filing receipts, and processing layaway payments
• Commissioned based sales. Success achieved through product knowledge and understanding customer needs
• Worked with POS customer and sales management system designed to track individual employee sales through a unique identifier
• Report on daily individual and store sales
• Communicate with other regional sites to plan product transfers and inventory management

Eagle, Idaho

• Manage the teams duties and responsibilities during assigned shifts
• Communicate with customers: provide fun and welcoming conversation. Make the customer feel valued and welcomed.

Bachelor’S Degree, Biology/Biological Sciences, General

Activities and Societies: Cross Country, Track and Field, Deans List, Student Senate Finance Committee, Student Athletic Advisory.

Double Star Ranger

Activities and Societies: Specializing in Salesforce Administration and Development, for Businesses and Nonprofit Organizations.