Maxwell Hurst Email & Phone Number

With 10+ years of experience in the telecommunications industry, I am a professional IT infrastructure & operations (I&O) and voice engineer skilled in production service management and passionate about serving as the leading force that enables growing client relationships for the organization. Powered by my experience with Oracle SBC, Broadsoft, platform management, capacity and performance, configuration and maintenance, and troubleshooting, I can deploy and maintain infrastructure devices and services, including mission-critical systems supporting voice and other high priority data. I am a champion of change & incident management and leverage my knowledge of Agile, Kanban, Jira, Confluence, and SDLC workflows to support organization-wide strategic initiatives while ensuring alignment with the business imperatives. I possess excellent communication and interpersonal skills and am competent in collaborating with sales and other internal teams to achieve KPIs. Experienced in voice/SIP engineering, SBC management, production service management, and service delivery, I implement and direct the IT and telecommunications strategy, procurement, infrastructure, and procedures. An articulate professional who can build rapport and trusted relationships, I am adept at problem-solving and conflict resolution at the first point of engagement. A proactive problem solver with a diligent work ethic, and a sense of urgency, I prioritize needs while ensuring speedy responses, achieving business goals, and upholding best practices. With solid foresight and meticulous analysis, I am an outstanding communicator, an exceptional leader, and an even better strategist. For more information, you can reach out to me at max@maxwellhurst.

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  Scottsdale Community College