Maya Jackson Email & Phone Number

Responded to member support inquiries via various support channels while maintaining service level agreements Triaged incoming inquiries from Community Leaders; responded to general inquiries and escalated others to the appropriate teams Was accountable for daily, weekly, and quarterly goals that ensured customer satisfaction and compliance Assisted with various offline tasks including but not limited to, data entry, auditing, content creation, and talent sourcingTrained clients on platform via onboarding to launch their personalized phone number to their membersCampaign monitored for all leadersEnterprise account management for White Claw Hard Seltzer Worked with leaders from application process to phone number launch Trained on the following CRM technologies and customer contact software: Salesforce, Zendesk, Recurly, Okta, Quip Currently training in Java and UX/UI design

Jersey City

Trained on the following CRM, technologies, and customer contact programs: Salesforce, Gladly, SAP, IBM (OMS), UPS World ship, Aptos (Epicor), Sailthru Was responsible for communications through five different customer channels (voice, chat, email, SMS, social media)Assisted global clients with order status, product returns/refunds, product quality discrepancies, order placements, client accounts, product care services, and general product inquiries for a high-end clienteleWas responsible for product upselling, sales conversions, and proactively reaching out to clients regarding new Tory Burch collections, sales events, and promotionsInteracted with engineering team, boutiques/outlets to achieve win-win situations for all stakeholders such as styling for clients, educating on products & offerings, and bug reporting & troubleshootingPartnered with upper management when applicable to ensure appropriate changes were made to improve customer satisfactionRecruited volunteers for Tory Burch fashion shows; assisted in full-cycle recruitment for contract client services representativesConducted pre-screening phone calls, doing the first cut of screening applicationsParticipated in debrief meetings with account managers after candidate interviewsFollowing up with candidates after interviews via phone and emailUsage of ATS, Google suite applications, Slack, LinkedIn, etc.Assisted in onboarding process for new hires

Secaucus, Nj

Delivered exceptional service and developed lasting relationships with customers via Rent the Runway channels for communication - phone, emails, chats, SMS, and social media. Implemented new ways to lead meetings/activities, fit sessions, and social media team Partnered with planning, data analytics and designers to own the development lifecycle from end to end for area of responsibility to build successful designer/tastemaker collaborations Collaborated with vendors to ensure all styles were sourced in core fabrications and negotiate garment costs with suppliers to hit internal targets Independently took the initiative to explore, implemented new opportunities and processes Maintained knowledge of all Rent the Runway products including fit, styles and inventory. Assisted customers in finding styles that met their individual style and events needs. Troubleshoot and resolve customer issues with the utmost care and respect by listening to their problems and offering creative resolutions. Delivered personalized service while I met quality and productivity goals. Shared customer feedback and information with other team members and leaders in order to continuously improve and evolve the customer experience.

Paterson, New Jersey, United States

Was responsible for managing projects to successful completion, ensuring that projects deliver on time, on budget, and in accordance with standards and guidelines over the entire project (4 completed programs by end of internship) Tracked and monitored progress, created project schedules, oversaw status meetings, routed projects, and organized job files Recruited volunteers for programs I implemented, created job descriptions and reached out to multiple qualified candidates Coordinated interviews and scheduled phone screen with candidates and principalIdentified age appropriate activities for the kids to partake in Escorted students to other classrooms, scheduled space and restrooms Chaperoned during field trips, outings and/or events Displayed a high level of effort and commitment to perform responsibilities and built strong relationships with students, staff and families. Cooperated with program coordinator, instructors and/or building administration Implemented and promoted policies, procedures and objectives of program Provided nurturing and supportive environment for students

Atlantic City, New Jersey, United States

Was responsible to sell and upsell merchandise Customer service Cashier Fitting room attendant/ stylist Kept merchandise tidy and presentable Offered to donate to Charity: Water and recruited volunteers for community service Was responsible for managing all aspects of the store Ensured store standards for merchandising and operations were met consistently Provided leadership or assistance with floor sets, window changes and other merchandising and visual expectationsScreened, interviewed, and hired candidates for Sales Advisor position; trained the best associates at the outlet to represent the brand and oversaw all store operations to reach company sales and profitability goals