Maya Guest Email & Phone Number

Dallas-Fort Worth Metroplex

• Provided comprehensive benefits administration support to a multinational information technology and consulting firm with over $100 billion in annual revenue.• Assisted over 30 million employees and family members across 180 countries in navigating complex health insurance plans. This included medical, dental, and vision benefits.• Delivered exceptional customer service, helping clients understand costs, choose in-network providers, and maximize the value of their revolutionary health plan.• Served as a primary resource for benefit inquiries, guiding customers through claims processing and invoice reconciliation.• Liaised with healthcare providers and insurance carriers to investigate claims issues and resolve benefit questions on behalf of clients.• Acted as a patient advocate, utilizing proven methodologies and tools to research and address complex customer needs and concerns.

• Led cross-functional teams to streamline operations, resulting in a 20% increase in group efficiency and a 15% reduction in operational costs.• Developed and implemented strategic operational plans that aligned with company goals, enhancing client satisfaction and boosting annual revenue by 25% year over year. • Oversaw budgeting and financial planning, ensuring optimal allocation of resources and adherence to financial targets, including scheduling, strategic alignment and marketing strategies. • Spearheaded the adoption of new technologies and processes, improving data management and reporting accuracy, and facilitating better decision-making across the organization.• Setting and leading meetings that allow for the scale of the Marketing group across the DFW area.

• Led branch operations for a multinational financial services company (revenue: $100.72 billion) ensuring security through strict procedures and managing daily cash flow exceeding $45,000.• Achieved zero errors in daily cash drawer and ATM reconciliations, demonstrating meticulous accuracy in financial management.• Optimized branch efficiency by streamlining processes and fostering a results-oriented team environment. • Delivered exceptional customer service, exceeding expectations and building rapport with over 110 customers

• Streamlined onboarding for over 275 new hires in a healthcare organization with $242.4 million in annual revenue.• Managed comprehensive onboarding processes, ensuring timely completion of pre-employment forms for 400+ employees.• Collaborated with hiring managers to create a seamless onboarding experience for new hires.• Analyzed post-interview feedback, leading to a 27% improvement in the interview process (based on evaluations).• Forecasted full-time and contractor recruitment needs for 2 years, collaborating with executives to ensure successful staffing.• Developed and implemented onboarding policies and procedures to effectively integrate new employees into the organization.• Maintained and updated onboarding materials within the Ecosystem tool and other platforms.• Managed the electronic onboarding system to ensure efficient processing of new hires.• Coordinated and tracked pre-employment screenings (background checks, drug tests) for 400+ new hires, adhering to healthcare industry regulations.

• Optimized HR operations by streamlining onboarding for 175+ new hires, fostering a data-driven culture, and coordinating all recruitment phases. • Reduced time-to-hire by 33% through collaboration with department heads to identify talent needs and implement efficient hiring strategies. • Improved employee satisfaction by 9% by researching and implementing a new benefits plan. • Ensured 100% accuracy in HR processes through meticulous management of HRIS systems.