Maya Guest Email & Phone Number

Dallas-Fort Worth Metroplex

• Provided comprehensive benefits administration support to a multinational information technology and consulting firm with over $100 billion in annual revenue.
• Assisted over 30 million employees and family members across 180 countries in navigating complex health insurance plans. This included medical, dental, and vision benefits.
• Delivered exceptional customer service, helping clients understand costs, choose in-network providers, and maximize the value of their revolutionary health plan.
• Served as a primary resource for benefit inquiries, guiding customers through claims processing and invoice reconciliation.
• Liaised with healthcare providers and insurance carriers to investigate claims issues and resolve benefit questions on behalf of clients.
• Acted as a patient advocate, utilizing proven methodologies and tools to research and address complex customer needs and concerns.

• Led cross-functional teams to streamline operations, resulting in a 20% increase in group efficiency and a 15% reduction in operational costs.
• Developed and implemented strategic operational plans that aligned with company goals, enhancing client satisfaction and boosting annual revenue by 25% year over year.
• Oversaw budgeting and financial planning, ensuring optimal allocation of resources and adherence to financial targets, including scheduling, strategic alignment and marketing strategies.
• Spearheaded the adoption of new technologies and processes, improving data management and reporting accuracy, and facilitating better decision-making across the organization.
• Setting and leading meetings that allow for the scale of the Marketing group across the DFW area.

• Led branch operations for a multinational financial services company (revenue: $100.72 billion) ensuring security through strict procedures and managing daily cash flow exceeding $45,000.
• Achieved zero errors in daily cash drawer and ATM reconciliations, demonstrating meticulous accuracy in financial management.
• Optimized branch efficiency by streamlining processes and fostering a results-oriented team environment.
• Delivered exceptional customer service, exceeding expectations and building rapport with over 110 customers

• Streamlined onboarding for over 275 new hires in a healthcare organization with $242.4 million in annual revenue.
• Managed comprehensive onboarding processes, ensuring timely completion of pre-employment forms for 400+ employees.
• Collaborated with hiring managers to create a seamless onboarding experience for new hires.
• Analyzed post-interview feedback, leading to a 27% improvement in the interview process (based on evaluations).
• Forecasted full-time and contractor recruitment needs for 2 years, collaborating with executives to ensure successful staffing.
• Developed and implemented onboarding policies and procedures to effectively integrate new employees into the organization.

• Optimized HR operations by streamlining onboarding for 175+ new hires, fostering a data-driven culture, and coordinating all recruitment phases.
• Reduced time-to-hire by 33% through collaboration with department heads to identify talent needs and implement efficient hiring strategies.
• Improved employee satisfaction by 9% by researching and implementing a new benefits plan.
• Ensured 100% accuracy in HR processes through meticulous management of HRIS systems.