May Oo Email & Phone Number

San Francisco Bay Area

User Experience (UX) Strategy:• Lead in-person and virtual UX research (including but not limited to interviews, focus groups, survey design, usability tests, etc.) and present findings with stakeholders• Synthesize qualitative and quantitative data to derive meaningful insights and influence design and strategic decisions • Produce personas, user stories, journey maps, service design blueprints, wireframes and other relevant design artifacts • Plan and facilitate design thinking workshops with client executives• Remain informed of current industry and innovation trends, focusing on how technology can help improve strategic approaches for our clients• Document current end-to-end experience • Develop a roadmap for future-state experience• Experience working in agile design processProject Management:• Managed and lead cross functional and global teams towards successful completion of project, maintained and oversaw project’s budget and metrics, and spearheaded weekly team status meetings • Managed global executive stakeholder expectations and served as a liaison for any project related issuesOther:• Actively involved in mentorship and recruiting opportunities

San Ramon, Ca

• Increased market engagement through implementation of web development and strategic marketing via social media platforms such as Facebook and Instagram• Analyzed client’s market by conducting a SWOT analysis, positioning strategy, product strategy, and positioning map• Implemented visual demonstration of market research and findings utilizing Tableau

San Luis Obispo, California Area

San Francisco Bay Area