Michael Dixon Email & Phone Number

Coraopolis, Pa

NET 8, React, OpenAPI, Azure, Container Apps, GitHub, DevOps, CI/CD, Entity Framework, to create scalable, secure, and user-friendly applications, and full feature and secure Rest APls using the latest cloud native technology. Evangelist of advanced development patterns like: Unit of Work, Generic Repositories, CQRS/Mediator, Rate Limiting, Asynchronous Request-Reply.

United States

.NET 6 | Angular (latest) | OpenAPI/Swagger/Codegen | AWS | EKS | Azure DevOps | Scrum | CI/CD | Electron | Cloud Native Development

Atlanta, Georgia, United States

Aderant, headquartered in Atlanta, Georgia, is a global industry leader in providing comprehensive legal business management software for law firms and other professional services organizations. Aderant is a market leader in technology solutions for practice and financial management, ebilling, knowledge management, business intelligence, matter planning, calendaring and docketing. Aderant is an established and trusted partner with its versatile and innovative technology solutions, superior… Show more Aderant, headquartered in Atlanta, Georgia, is a global industry leader in providing comprehensive legal business management software for law firms and other professional services organizations. Aderant is a market leader in technology solutions for practice and financial management, ebilling, knowledge management, business intelligence, matter planning, calendaring and docketing. Aderant is an established and trusted partner with its versatile and innovative technology solutions, superior customer service and reliable implementation process. Aderant operates as a unit of Roper Technologies, a constituent of the S&P 500®, Fortune 1000® and the Russell 1000® indices. Show less

Coraopolis, Pennsylvania, United States

Wexford, Pennsylvania

Slippery Rock, Pa

C# Application Development | .NET 4.0 + & Core 2.0 | Angular/AngularJS | WPF & Prism MVVM| Unity | NHibernate | Entity Framework | Dapper

Pittsburgh, Pennsylvania

Specialist Appl Support Analyst

Pittsburgh, Pennsylvania

VB.NET 4.0, ASP.NET, SQL Server, Entity Framework, JavaScript, SSRS, Team Foundation Server.Full time contract with Oxford Solutions, working on a project for PPGN-tier application re-architecture project: Single tenant customer T/SQL DB upgraded to handle Multi-tenant architecture.I rewrote 600+ database objects, including stored procedures, views, functions to operate on the new multi-tenant relational structure of the database in a little under 6 months, this also… Show more VB.NET 4.0, ASP.NET, SQL Server, Entity Framework, JavaScript, SSRS, Team Foundation Server.Full time contract with Oxford Solutions, working on a project for PPGN-tier application re-architecture project: Single tenant customer T/SQL DB upgraded to handle Multi-tenant architecture.I rewrote 600+ database objects, including stored procedures, views, functions to operate on the new multi-tenant relational structure of the database in a little under 6 months, this also included a full cycle of unit testing and altering existing code, as well as adding new code to accommodate the new structure. Also, was involved with reconstruction of the data model from multiple models to one single model in entity framework.I was also able to introduce the team at PPG to managing work in an agile way using the tools provided in TFS. I set up a backlog, and conducted all of my work from that backlog, completing user stories, and logging bugs for each module of the application. This gave them a complete timeline of all the work I was able to complete, and what bugs/hurdles they will have when moving forward. Show less

Sewickley, Pennsylvania

.NET (VB.NET & C#) Software Engineer, developing in a dynamic Agile/Scrum environment with use of Kanban methodologies. Main focus of my position is on SaaS application maintenance of existing product eBILLINGHUB, which is a legal billing software. Also, I develop SharePoint 2010 solutions, site pages, web parts, document workspaces, InfoPath 2010 forms, and SharePoint workflows, approvals.I also perform some DevOps/Architect functions - TFS Branching/Merging and Building for… Show more .NET (VB.NET & C#) Software Engineer, developing in a dynamic Agile/Scrum environment with use of Kanban methodologies. Main focus of my position is on SaaS application maintenance of existing product eBILLINGHUB, which is a legal billing software. Also, I develop SharePoint 2010 solutions, site pages, web parts, document workspaces, InfoPath 2010 forms, and SharePoint workflows, approvals.I also perform some DevOps/Architect functions - TFS Branching/Merging and Building for deployment.Tech focus:VB.NET, C#, T/SQL, XML, XSLT, Sharepoint 2010, IIS, DB2, SOAP/REST API, TFS 2015.Software & IDE's:Visual Studio 2010/2013/2015, LinqPad, Postman.Microsoft Azure PaaS/SaaS.NET 2.0 through 4.5 Show less

Solutions and Customer driven application, web and Remedy ARS developer with a track record of commended performance in object-oriented programming, systems analysis and systems administration. Well-versed in all phases of the software development lifecycle with a working knowledge new and innovative technologies. Proven success in architecture design matrices related to Information Security, Systems Adminstration and Development.Programming: C#, ASP.NET, XML, HTML, CSS, SQL (T), Java… Show more Solutions and Customer driven application, web and Remedy ARS developer with a track record of commended performance in object-oriented programming, systems analysis and systems administration. Well-versed in all phases of the software development lifecycle with a working knowledge new and innovative technologies. Proven success in architecture design matrices related to Information Security, Systems Adminstration and Development.Programming: C#, ASP.NET, XML, HTML, CSS, SQL (T), Java, jQuery, JavaScript, PythonSoftware: Visual Studio 2010/12, TFS 2010, Sharepoint 2010, SQL MGT Studio, Notepad++, Remedy ARS/SRM, Eclipse, NetbeansServers: AIX/Websphere, Apache, Tomcat, Internet Information Services (IIS 7.0), Axis2, DjangoScripting: Batch, Powershell, VBScriptSystems: Unix, Linux, Windows (Vista & 7), IBM Total Authentication Solution, Remedy ARS 7.5 & 8.1At DSG I take a lead role in designing, coding, testing, configuring, and documenting packaged application systems and/or custom software development solutions within the group.Results:· Developed a Service Request Catalog with nearly 200 different items and implemented automated backend process fulfillment using the Remedy ARS Service Request Management Suite.· Developed a fix patch for the multiple multifactor authentication web application that allowed automated registrations for users using the OAUTH principle. This saved the company nearly $80,000 in licensing costs in 2013.· Scripted automated jobs that provided “hands off” account management of the multiple factor authentication platform. This saves the company almost $10,000 quarterly in ongoing licensing costs.· Developed an upgrade multiple factor authentication ASP.NET web solution that is universal in nature. Applications are able to integrate with this application using API Keys generated internally. Integrations can be easily implemented in multiple programming languages with less than 10 lines of code. Show less

Performed Technical Fix for Claims Systems as part of Sarbanes-Oxley Reporting/Auditing.

Role Summary: Manages assigned caseload of the moderately complex cases, providing guidance to lower level claims examiners in cases where eligibility and extent of disability are questionable. Inputs claimant medical and demographic data; evaluates claimant eligibility; develops plan to address disability obstacles and plans with claimants, attending physician and employer; monitors medical condition of claimant, discusses return to work with employer; integrates individual… Show more Role Summary: Manages assigned caseload of the moderately complex cases, providing guidance to lower level claims examiners in cases where eligibility and extent of disability are questionable. Inputs claimant medical and demographic data; evaluates claimant eligibility; develops plan to address disability obstacles and plans with claimants, attending physician and employer; monitors medical condition of claimant, discusses return to work with employer; integrates individual rehab/return to work plans into ongoing medical treatment; monitors social security decisions and other disability income benefits; decides payment period, follows up and monitors payment accuracy and timeliness; follows plan to closure. Responsibilities:-Network with both the claimant and their physician to medically manage the claim from initial medical requests to reviewing and evaluating on going medical information -Work directly with Employers to facilitate a return to work either on a Full-time or modified duty -Provide consistent customer service to both our customers and claimants through timely responses to all inquiries, telephone calls and e-mails while delivering on service commitments -Pay all covered claims accurately -Understand and interpret contractual language and responsibilities -Manage both new claims daily as well as open claims equally -Manage all claims according to published Quality and Compliance standards Show less

Role Summary:Manages an assigned caseload of disability claims for long- term disability. Inputs claimant medical and demographic data; Evaluates claimant eligibility; develops plan to address disability obstacles and plans with claimants, attending physician and Employer; monitors medical condition of claimant, discusses return to work with employer; integrates individual rehab/return to work plans into ongoing medical treatment; monitors social security decisions and other disability… Show more Role Summary:Manages an assigned caseload of disability claims for long- term disability. Inputs claimant medical and demographic data; Evaluates claimant eligibility; develops plan to address disability obstacles and plans with claimants, attending physician and Employer; monitors medical condition of claimant, discusses return to work with employer; integrates individual rehab/return to work plans into ongoing medical treatment; monitors social security decisions and other disability income benefits; decides payment period, follows up and monitors payment accuracy and timeliness; follows plan to closure.Responsibilities:-Network with both the claimant and their physician to medically manage the claim from initial medical requests to reviewing and evaluating on going medical information-Work directly with Employers to facilitate a return to work either on a Full-time or modified duty-Provide consistent customer service to both our customers and claimants through timely responses to all inquiries, telephone calls and e-mails while delivering on service commitments-Pay all covered claims accurately-Understand and interpret contractual language and responsibilities-Manage both new claims daily as well as open claims equally-Manage all claims according to published Quality and Compliance standards. Show less

-Responsible for developing and enhancing customer relationships by responding to customer inquiries and resolving customerconcerns within a Contact Center team to meet or exceed customer service requirements.-Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail to respond to routineinquiries and resolve concerns.-Researches customer information by effectively using the "Essentials" on-line resource library and Customer… Show more -Responsible for developing and enhancing customer relationships by responding to customer inquiries and resolving customerconcerns within a Contact Center team to meet or exceed customer service requirements.-Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail to respond to routineinquiries and resolve concerns.-Researches customer information by effectively using the "Essentials" on-line resource library and Customer Service Consolein response to inquiries including, but not limited to, authorizations, payments, denials, coordination of benefits, and eligibility.-Investigates, analyzes, and resolves outstanding issues to achieve customer satisfaction; takes responsibility for followingthrough and bringing outstanding issues to closure. Completes limited transactions including simple adjustments.-Maintains complete and accurate documentation of all customer interactions.-Demonstrates a basic understanding of all products.-Demonstrates responsiveness and a sense of urgency when dealing with customers.-Maintains production and phone quality standard.-Proactively takes responsibility for own self-development.-Demonstrates professionalism and presents a positive image of the company when interacting with customers.-Supports individual and team goals and initiatives; accepts ownership for individual results.-Performs other duties as required-Received commendation for perfect attendance during 5-week training period Show less

Role Summary: -Appropriate all messages left by the customer from the voice mail system-Operate a windows based dispatching program, Route Tech, to enter all calls to be serviced and dispatched in sequence to the appropriate technician, daily.-Monitor the progress of 10 service technicians and 6 Collectors via Global Positioning provided by PeopleNet fleet management.-Monitor all additional reports sent via email from the technicians.-Account for all part usage for all… Show more Role Summary: -Appropriate all messages left by the customer from the voice mail system-Operate a windows based dispatching program, Route Tech, to enter all calls to be serviced and dispatched in sequence to the appropriate technician, daily.-Monitor the progress of 10 service technicians and 6 Collectors via Global Positioning provided by PeopleNet fleet management.-Monitor all additional reports sent via email from the technicians.-Account for all part usage for all technicians in report, daily-Account for all monetary expenditures for all technicians and collectors in report, daily-Send letters to all establishments reported by the technicians to warn of imminent problems and issues to be appropriated by the property managers.-Maintain an accurate security log for entry to the facility.-Maintain an accurate "open service call" dispatch board.-Maintain all not collected locations in report, daily-Monitor the consistency of collection routes, and security-Request and file upgrade of equipment orders-Take and address Insurance Damage Claims, follow up with repair technician, file with Insurance Company.-Maintain an enthusiastic and warm customer environment with superior service and professional demeanor, never ceasing to please and inform the customer of all plans for service, and attending to any emergency with immediate haste.-Exceeds Expectations evaluation awarded Perfect Attendance during training period.*Answer and attend to all incoming calls: (300+ daily)**Heavy Map use and understanding of geography**Existential use of highest quality of customer care and service**Data Entry accuracy requirement* Show less

Dispatcher and Valet of an Airport Shuttle

Ms, Internet Information Systems

Activities and Societies: Chior CompTIA Network+ VB.NET programming Java programming HTML5/CSS 3.0 Systems Analysis / Object Oriented.

Certificate, Comptia A+, Mcitp, Ccna

Certified A+ Depot Technician Microsoft Certified Technology Specialist - Vista, Network Infrastructure, Active Directory.

Ba, Political Science

Activities and Societies: ROTC, Chorale, Chorus, Rho Tau Chi

High School Diploma, Advanced Academic

Activities and Societies: Chorus, Band, Chemisty Club, Bridge Club, Tennis, Basketball, Musicals, Student Council, Ski Club, Theatre Club