• Coaching AI-Led Omnichannel CX Product Development Scrum teams and on agile mindset, processes and framework• Regular collaboration with Product Managers & Stake holders to balance backlog and deliver valuable features• Regularly generate and analyse metrics to facilitate team improvements• Create regular team building activities to engage the team and build better work environment, helping in overall productivity and motivation• Improve Scrum mindset and team values by… Show more • Coaching AI-Led Omnichannel CX Product Development Scrum teams and on agile mindset, processes and framework• Regular collaboration with Product Managers & Stake holders to balance backlog and deliver valuable features• Regularly generate and analyse metrics to facilitate team improvements• Create regular team building activities to engage the team and build better work environment, helping in overall productivity and motivation• Improve Scrum mindset and team values by coaching team members which lead to increase in productivity• Coordinated & facilitated sprint ceremonies to ensure that the team has necessary requirements which helped in achieving Goal • Increase team efficiency and predictability YOY Show less

Key Result Areas:• Addressing issues pertaining to personal growth, career guidance, anger, stress management, anxiety, depression, and relationship• Counselling clients through video and audio calls; responding to clients on mental health assistance• Supporting clients to define goals, plan action, gain insight, an holistic (mind and body) approach towards mental health careHighlights• Secured and maintained full score rating; expanded client base by 20-30% and retained… Show more Key Result Areas:• Addressing issues pertaining to personal growth, career guidance, anger, stress management, anxiety, depression, and relationship• Counselling clients through video and audio calls; responding to clients on mental health assistance• Supporting clients to define goals, plan action, gain insight, an holistic (mind and body) approach towards mental health careHighlights• Secured and maintained full score rating; expanded client base by 20-30% and retained over 55% monthly repeated clients Show less

Role: • Assessing clients behavior using a variety of methods such as interviews and direct observation of behavior• Administering & interpreting psychological assessment and testing • Evaluating clients related to relationship issues, stress, anxiety, anger management etc.• Encouraging clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships• Guiding clients in the development of… Show more Role: • Assessing clients behavior using a variety of methods such as interviews and direct observation of behavior• Administering & interpreting psychological assessment and testing • Evaluating clients related to relationship issues, stress, anxiety, anger management etc.• Encouraging clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships• Guiding clients in the development of skills or strategies for dealing with their problems• Assisting clients online via video call & chat: conducting workshops and seminars in schools, corporate as per the requirement• Evaluating the effectiveness of counseling programs on clients' progress in resolving identified problems & moving towards defined objectives• Conducted workshops & group talks for the betterment and welfare of people Show less

Role: • Managed counseling hotline and e-mail and responded to clients related to mental health assistance• Improved client’s health by providing them proper guidance and counseling related to their personal and professional life and helped them manage work-life balance• Encouraged clients to express their feelings and discuss what is happening in their lives, helped them to develop insight into themselves or their relationships• Evaluating the effectiveness of counseling… Show more Role: • Managed counseling hotline and e-mail and responded to clients related to mental health assistance• Improved client’s health by providing them proper guidance and counseling related to their personal and professional life and helped them manage work-life balance• Encouraged clients to express their feelings and discuss what is happening in their lives, helped them to develop insight into themselves or their relationships• Evaluating the effectiveness of counseling programs on clients' progress in resolving identified problems & moving towards defined objectives Show less