Michael Jordan Mazo Email & Phone Number

Toronto, Ontario, Canada

• Daily administration and supports business systems including but not limited to troubleshooting and resolving user or system reported issues, and account and data management• Collaborates with Business and IT Operations teams to ensure seamless integration and management of data across the IT systems.• Participates in various systems integration projects acting as an SME responsible for user adoption and necessary transitional efforts to production.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Executes processes based on client's specifications• Provides accurate information to end customers within SLA, organization and clients guidelines• Maintain records for audits in compliance to organization's requirements

Toronto, Ontario, Canada

National Capital Region, Philippines

• Provided hands-on support and configuration to support business requirements using SAP ERP mainly in SD Module and SAP Workflow.• End-to-end ownership and support of user and system raised incidents. • Developed temporary/permanent workaround procedure for SAP related incidents• Resolved incidents and managed requests and problems with limited assistance and management oversight with proper escalation of incidents if required• Recognized as ticket sweeper for the most resolved incidents in the team.

Toronto, Ontario, Canada

• Inventory counter at diverse industries applying count techniques and math skills to inventory, communicating with the team, with increased attention to detail focusing on customer satisfaction• Assisted management and trained newly acquired employees in using inventory device provided by the company• Efficiently maintained accurate records by data sampling and actual auditing under pressure

Ontario, Canada

• Managed floor merchandising sales and product price updating. • Responded to on-call queries for customers about product information. • Provided hands-on support and outstanding customer service on product manuals and utility resulting to good rapport with customer.

Manila, Philippines

• Administered laboratory related courses and introduced basics of using simultaneous electronic test equipment. • Trained students in usage of software program such as Multisim used for simulation and testing prototype circuits. • Assisted students in project related PCB Lay-out configuration and troubleshooting down to each electronic component. • Provided counselling and guidance regarding course curriculum in regards to enrollment assessment.

Manila, National Capital Region, Philippines

• Introduced to VoIP Technology for Telecommunication Company• Acquired aptitude on hands-on support, configuration, maintenance and upgrading of all network and infrastructures for corporation

Bachelor’S Degree, Electronics Engineering

Junior Information Technology Analyst Program

● Assemble computer components based on customer requirements. ● Install, configure, and troubleshoot: hardware and software components. ●.

Internationally Educated Engineering Qualification Program, Electrical And Electronics Engineering