Mazyad Almazyad Email & Phone Number

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

As the IT Lead at Tarshid, I managed a dynamic team of four IT professionals. Our team successfully built the IT infrastructure from the ground up, supporting rapid growth in both cloud and on-premises services.**Key Responsibilities:**- **Team Leadership:** Oversaw and mentored a team of IT specialists, driving performance and fostering a collaborative environment.- **Infrastructure Development:** Set up and managed IT infrastructure, ensuring scalability and reliability to support our expanding operations.- **Technical Expertise:** Reinstalled and configured network equipment, including switches, firewalls, Network Access Control (NAC), and Web Application Firewalls (WAF).- **Network Design:** Designed and implemented robust network solutions to meet organizational needs.- **Project Management:** Led various IT projects, ensuring timely delivery and alignment with business objectives.- **Comprehensive Technology Management:** Handled a broad range of technologies, ensuring seamless integration and optimal performance of all systems.- **Cybersecurity Compliance and Audit:** Worked closely with cybersecurity teams to ensure compliance with security standards and best practices, and conducted regular audits to maintain high security standards.

Riyadh, Saudi Arabia

- **Team Leadership and Management:** Led the IT department by overseeing staff recruitment, setting clear objectives, and conducting performance evaluations to drive team success. - **Project Management:** Managed the deployment of new IT systems, ensuring a seamless transition from old systems, and delivering projects in alignment with organizational goals. - **Regulatory Compliance:** Ensured adherence to CITC best practices, maintaining high standards of IT operations and security.

Riyadh, Saudi Arabia

- **Technical Evaluation and Support:** Actively evaluated, tested, and supported IT projects to enhance system functionality and user experience. - **Process Implementation:** Followed and implemented strict change control procedures to ensure stability and consistency in IT operations. - **Vendor Management:** Coordinated with external IT service providers, managing vendor relationships and overseeing the procurement of IT equipment and software. - **Network Security Management:** Managed firewall settings and internal network security, minimizing risks and safeguarding data integrity.

Saudi Arabia

- **Product Enhancement Collaboration:** Collaborated closely with the product team to enhance the Mrsool app, contributing to both its functional improvements and user experience enhancements. - **Strategic Roadmap Contribution:** Played a pivotal role in shaping the product roadmap, effectively balancing priorities between developer experience, customer satisfaction, and market release timelines.

Riyadh

- Maintain and administer computer networks and related computing environments, including hardware, systems software, applications software, and configurations. - Respond to user inquiries regarding the operation of computer software or hardware to resolve issues. - Set up equipment for employee use, ensuring the proper installation of cables, operating systems, and relevant software. - Refer major hardware or software problems, or defective products, to vendors or technicians for service. - Remotely access client hardware or software to make changes and resolve problems. - Write, edit, and revise training manuals for new and updated software and hardware.

New York, New York

- Executed various tasks as assigned by the IT Manager and IT Chief of Staff. - Contributed to multiple projects, including IT equipment documentation, printer configuration, and server installation. - Created detailed documentation for technical implementations and support, addressing frequently asked questions to enhance the IT department's efficiency. - Conducted research and proposed technical solutions to improve overall work efficiency. - Managed firmware and configuration updates for phones. - Oversaw software updates for computers.

Greater New York City Area

- Provided Level 1 and Level 2 technical support to clients and their IT systems, ensuring timely resolution of issues. - Prepared and configured client computers, including the installation of requested software. - Conducted systems maintenance, ensuring overall functionality and security through anti-virus management, backups, anti-spam measures, and software patching. - Participated in various projects, including the installation of new IT closets and the setup of data and VOIP connections across multiple floors of an entire building.

United States

• Collaborated with other lab assistants to install additional routers, switches, and computers for the university's Computer Networking & Information Technology intro lab• Ran cables from existing patch panels to new patch panels to secure the router and switches in the proper location• Maintained lab switches, computers, routers, cables, and other equipment• Used a Ticket Systems to fix and report issues• Recognized for quickly troubleshooting problems and offering effective guidance for undergraduate students