Matthew Bailey Email & Phone Number

Chicago, Illinois, United States

Greater Chicago Area

-Promote myself through all social media platforms, such as: IMDB, Instagram, Facebook, Snapchat, Twitter, YouTube, LinkedIn and Everypost.-Constructed and maintain my own website (with own my own URL)-Develop content for my website and YouTube channel-Boost social media views using: Google SEO plan, Twitter Promotions, and Facebook promote

Chicago, Illinois, United States

-Fostered strong relationships with guests and colleagues by attending to their needs-Coached, empowered, and motivated a diverse team to learn and be their best and take care of our guests-Trained new employees on using Colleague Advantage, Opera, Hotsos, Sertifi, Zingle and other Hyatt used programs-Delivered exemplary guest service and follow up to guests concerns-Promoted World of Hyatt loyalty program and room upgrades-Performed check ins/outs, create and update reservations, process deposits and room charges

Greater Chicago Area

-Closed all open accounts and created new accounts while getting the department ready for the new business day-Maintained a top sell out efficiency status of all Hyatt hotels-Created solutions for guests to ensure maximum satisfaction during difficult issues, such as relocation situations and problems that occur when there is minimal staff and managers

Greater Chicago Area

-Provided structure and direction to 110 housekeeping employees on daily tasks and room assignments-Performed inspections to maintain guest room cleanliness, as well as a clean lobby, fitness center, floor corridors, and convention center spaces-Assured safety and security policies were followed-Processed payroll and vacation requests

Greater Chicago Area

-Inspected VIP's and Meeting Planner's guest rooms to ensure they were in pristine condition prior to arrival-Responded to all guest feedback and VIPs through e-mails, surveys, telephone and all other social media facets-Implemented the Guest Experience Manager (GEM) program and trained all departments on how to utilize it to make sure we knew about our incoming guests-Expedited the arrival experience by pre-keying reservations and greeting/escorting guests at the front desk to their rooms.-Managed the hotels social media presence on Facebook, Twitter, Instagram, LinkedIn, Google +, and TripAdvisor

Disney'S Animal Kingdom Lodge Kidani Village, Orlando, Fl

-Prepared the front desk by stocking supplies, installing check-in software, and setting up management station-Coded all room locks and created all opening day reservations in PMS system-Formulated financial and manager reports on a nightly basis

Disney'S Boardwalk Resort, Orlando, Fl

-Cleaned guest rooms, villa suites, and hotel common areas, as well as custodial duties on the Boardwalk-Expedited housekeeping requests and turndown service for Disney Vacation Club members

The Twilight Zone Tower Of Terror, Orlando, Fl

-Operated a world-class attraction while ensuring optimal levels of guest service, safety and efficiency,-Advanced Disney recruiting methods while promoting the benefits of the internship program to students-Hosted information tables and communicated with college faculty to give presentations in class-Recruited over 100 individuals, for the Disney College Program, becoming one of the top recruiters in the country