Matthew Bailey Email & Phone Number

Chicago, Illinois, United States

Greater Chicago Area

-Promote myself through all social media platforms, such as: IMDB, Instagram, Facebook, Snapchat, Twitter, YouTube, LinkedIn and Everypost.-Constructed and maintain my own website (with own my own URL)-Develop content for my website and YouTube channel-Boost social media views using: Google SEO plan, Twitter Promotions, and Facebook promote

Chicago, Illinois, United States

-Fostered strong relationships with guests and colleagues by attending to their needs-Coached, empowered, and motivated a diverse team to learn and be their best and take care of our guests-Trained new employees on using Colleague Advantage, Opera, Hotsos, Sertifi, Zingle and other Hyatt used programs-Delivered exemplary guest service and follow up to.

Greater Chicago Area

-Closed all open accounts and created new accounts while getting the department ready for the new business day-Maintained a top sell out efficiency status of all Hyatt hotels-Created solutions for guests to ensure maximum satisfaction during difficult issues, such as relocation situations and problems that occur when there is minimal staff and managers

Greater Chicago Area

-Provided structure and direction to 110 housekeeping employees on daily tasks and room assignments-Performed inspections to maintain guest room cleanliness, as well as a clean lobby, fitness center, floor corridors, and convention center spaces-Assured safety and security policies were followed-Processed payroll and vacation requests

Greater Chicago Area

-Inspected VIP's and Meeting Planner's guest rooms to ensure they were in pristine condition prior to arrival-Responded to all guest feedback and VIPs through e-mails, surveys, telephone and all other social media facets-Implemented the Guest Experience Manager (GEM) program and trained all departments on how to utilize it to make sure we knew about our.

Disney's Animal Kingdom Lodge Kidani Village, Orlando, FL

-Prepared the front desk by stocking supplies, installing check-in software, and setting up management station-Coded all room locks and created all opening day reservations in PMS system-Formulated financial and manager reports on a nightly basis

Disney's Boardwalk Resort, Orlando, FL

-Cleaned guest rooms, villa suites, and hotel common areas, as well as custodial duties on the Boardwalk-Expedited housekeeping requests and turndown service for Disney Vacation Club members

The Twilight Zone Tower Of Terror, Orlando, FL

-Operated a world-class attraction while ensuring optimal levels of guest service, safety and efficiency,-Advanced Disney recruiting methods while promoting the benefits of the internship program to students-Hosted information tables and communicated with college faculty to give presentations in class-Recruited over 100 individuals, for the Disney College.