Melissa Bailey Email & Phone Number

Fremont, Ca

• Collaborated in developing overarching unit plans and integrated technology to meet students’ various academic needs during COVID for virtual, hybrid, and in-person instruction.• Improved students’ district test scores 48% by promoting student engagement through developmentally appropriate activities and regular assessments. • Boosted student behavior by 84% by incorporating Positive Behavioral Interventions & Supports, Social Emotional Learning, and open communication.

• Established open communication and positive relationships with students, parents, peers and administrative staff.• Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.• Provided warm, supportive environment for developing academic, social and emotional growth.• Designed and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.

Pleasanton, Ca

• Led team of 12 direct reports responsible for supporting company-wide initiatives to improve processes, streamline & integrate systems for various projects including 13 acquisitions and launching two call centers.• Achieved a 95% success rate on new projects by organizing kickoff meetings, creating user stories, SOP’s, and training materials ensuring smooth execution of all new customer programs. • Analyzed and evaluated all existing business operations to identify potential areas for improvement. Collaborated with cross-functional teams for successful project development, prioritization and implementation by developing requirements for project planning.• Delivered monthly and quarterly presentations to executives and stakeholders to review KPI’s, and revise service-level agreement (SLA) metrics for each department. • Increased team efficacy rate by 20% with higher job satisfaction reported through coaching, feedback and effective communication.

Pleasanton, Ca

Fremont, Ca

• Optimized office operations and efficiencies 30% by establishing workflow processes, digitizing customer database, managing customer communications, payments, and tracking records.• Grew new clientele at a rate of 22% per year by determining clients' particular needs and financial situations using fact-finding appointments and long-term goals.

Teaching Credential, Multiple Subject

Liberal Studies; B.A., Early Childhood Education And Teaching

Associate Of Science (A.S.), Natural Sciences