Technical lead for sales opportunities in the financial services and insurance industry. Work closely with customers and partners to identify business and technical requirements for a proposed solution. Build custom demonstration environments and present solutions to customer stakeholders for consideration. Present and advocate for Hyland products at trade shows, conferences, and events.

Provide industry and market thought leadership to current and prospective customers in the Financial Services industry on how OnBase can be leveraged to move their business forward. Research current and emerging trends in the Financial Services industry to identify new OnBase solutions and collaborate with customers and Hyland stakeholders to bring new solutions to market.

Established a delivery practice for deploying OnBase solutions in the Financial Services industry. Coach team members on delivery best practices, track key performance indicators, and enforce project quality standards. Partner with the Hyland sales team to cultivate opportunities by providing product and industry expertise to win new business.

Led a team of Technical Consultants in the delivery of OnBase enterprise content management solutions. Collaborated with customers and prospects to deliver services estimates and win business for Hyland. Partnered with the sales team to develop low cost, repeatable solutions for small to medium size banks and credit unions.

Consult with new and existing customers to design and implement OnBase enterprise content management solutions across the financial services, commercial, and higher education industries. Recognized expert in the Financial Services industry with a thorough understanding of the market, business opportunities, and best practices

Technical content expert for workstation applications. Responsibilities include coordination of large scale upgrades as well as all aspects of a new application implementation from pilot to testing and deployment. Also includes all CSA I responsibilities.

Technical support for over 300 users at Medical Mutual corporate headquarters. Daily responsibilities include workstation hardware/software support; active directory user; computer and group management; file server NTFS and share permission management; automated software deployment; terminal server administration and Blackberry device/policy management.Dedicated support for Medical Mutual executive staff and Board of Directors.

Administered workstations for over 100 users at research center at Ohio University. Managed LAN addressing. Resolved TCP/IP conflicts; deployed network printers and configured shared print queues; supported file NTFS and share permissions.Led IT orientation sessions for incoming students and new employees.