Madison Barett Email & Phone Number

Austin, Tx, Us

- Manage a portfolio of over 30 key commercial accounts with a total Annual Recurring Revenue (ARR) exceeding $3M, consistently driving high customer satisfaction, engagement, and retention rates.- Serve as a strategic advisor, guiding customers through best practices and aligning Jitterbit solutions with their technical goals and business objectives, resulting in measurable improvements in adoption and growth.- Implement customized account plans to reduce churn risk and foster expansion, achieving a 2.5x increase in professional services sales target by identifying customer needs and promoting new solutions.- Act as the primary escalation point for critical issues, collaborating across Sales, Professional Services, and Technical Support to resolve complex challenges and de-escalate situations.- Conduct regular business reviews and strategic sessions with stakeholders, including C-suite executives, providing insights that inform product roadmap discussions and customer success initiatives.- Document customer interactions and health scores in Salesforce, using data analytics to identify at-risk accounts and drive engagement strategies that optimize customer success outcomes.

- Led cross-functional teams in the planning, execution, and successful delivery of IT projects, maintaining a 95% on-time project delivery rate while ensuring alignment with business objectives and high standards of quality.- Developed comprehensive project plans with clear deliverables, timelines, and risk management strategies, supporting consistent project outcomes.- Facilitated Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, to improve collaboration and efficiency within project teams.

Austin, Texas, United States

- Collaborated with cross-functional teams to define and document business requirements for critical projects, translating organizational needs into actionable project deliverables.- Developed and presented business cases, supporting informed decision-making and effective resource allocation for project initiatives.

Frankfort, Kentucky, United States

Frankfort, Kentucky, United States

Naperville, Il