Mark Bell Email & Phone Number

Burien, Washington, United States

With the rapid growth of cybersecurity threats to the state network, I have been able to leverage my passion and experience in this field to harden our agency's network, data, and devices. This has been an essential role I've fulfilled within our team in order to safeguard our technology assets so that our users can carry out our training and curriculum needs in the cloud and in our on-site campus. This includes but is not limited to: - Develop phish awareness protocol and trained users to improve reporting and reduce actionable threats by over 90%. - Coordinates with the Office of Cyber Security (OCS) to handle incident responses, report security threats, and performing security assessments.- Standardize security controls to reduce attack surfaces, automate security monitoring, and reduce team response time to developing security threats.Perform IT security and evaluation of security solutions as part of ongoing security hardening to align with industry best practices.

Burien, Washington

As the network administrator for CJTC, I provide support and services to our 150 users and 20 classrooms on site so that we can provide quality curriculum and training to police recruits statewide. This position combines a number of roles and tasks that include but not limited to:-Introduced tracking and management software to monitor 160 workstations and 100 cell phones through N-Able and IBM platforms. - Maintain IT equipment and application inventories to track existing tech debt and remote work while ensuring OCIO compliance. - Survey and expand internal network needs including cabling, network design, documentation, and troubleshooting.-Created and populated a wiki system covering all IT processes to deliver knowledge redundancies and to eliminate siloed information for team reference. - Generates documentation to describe technical resolutions, workflow processes, and training materials- Deploy user workstations, printers, and classroom equipment through hardware setup, system imaging, and installation of applications. -Audited, streamlined, and managed VoIP infrastructure to reduce licensing costs by 20%, minimize potential attack surfaces by 60%, and to ensure agency telecommunication services with a 98% uptime. -Elicited user input on technology solutions to create workflows alleviating user pain points while expanding agency functions into the cloud.

Burien, Washington, United States

As an Information Technology Specialist 2, I had the rare privilege of being part of an entire rebuild of the CJTC IT team. This opportunity afforded me key exposures in the areas of telephony, network and server administration, backups, file servers, Microsoft Active Directory and Exchange, state security processes, and remote device management at scale. In addition, I was also responsible for deploying IT classroom and user equipment, managing critical agency applications, and daily interaction with agency staff and stakeholders to ensure technical issues were resolved with excellent care and response.

Investigated, reported and categorized fraudulent web sitesWorked with Internet Service Provider staffs worldwide to stop criminal web content and network abuse.Collaborated with other team members to achieve team objectives while providing quality service to clients.Managed team workload, process client requests, and ensure prompt action on new fraud reports.

Olympia, Washington

- Deployed computers and equipment to customer work stations and classrooms- Imaged client computers, installing software and configurations as specified- Assembled, tagged, and incorporated computer equipment in the asset tracking system during its lifecycle- Assisted with service ticket response and reporting- Provide computer hardware and software support

Greater Tacoma Area

Tutored and guided K-12 students towards mastery of core math topics. Assessed student abilities, developed lesson plans, and regularly tested for progression in the subject field.

Auburn, Wa

I facilitated IT Support issues through the Orion Contact Center IT Helpdesk. Troubleshooted and repaired IT and phone issues. Generated, reviewed, and documented reports for projects, call audits, to coordinate multiple departments. Worked with management to develop new tasks and projects.

Auburn, Wa

I led our team of six agents wherein we handled sensitive personal information according to HIPPA standards for a client of Orion Industries. Recorded technical issues and availability for billing to our client, troubleshooted technical issues with computer systems,headsets, and also trained ten agents to company guidelines. Developed technical FAQ sheets and staff documents specific to client project.

12360 Lake City Way Ne

With a working knowledge of safety policy and banking procedures, I maintained my cashbox and documented work. In addition, I organized shipments, processed transactions. issued bank instruments and was a part of opening and closing procedures for our branch.

Wapato, White Swan, Harrah, Wa

I supervised an average class size of 30 students in a variety of subjects. Core responsibilities include using flexible teaching methods to keep students engaged, an attention for detail in keeping the class focused, and clear communication on the tasks to be completed in the daily class periods.

I tutored athletes in an individual and group setting. The focus of these sessions were to increase the athlete's mastery and knowledge of mathematical concepts and build their confidence in the subject.

Bachelor Of Science (B.S.), Theoretical Mathematics

Activities and Societies: Academic Tutoring, Intramural soccer

High School Diploma, General Studies

Activities and Societies: Knowledge Bowl, Writing Club,