Melissa Thornton is a Healthcare Operations Leader | Senior Executive | Process Improvement | Performance Optimization | Interdisciplinary Team Management | Chronic Care | Patient Advocacy | Value-Based Care. Colleagues describe them as "I had the honor of working with Melissa over the last 2+ years. She is a natural leader with a strong business acumen. I found her to be meticulous in her work. She has the ability to lead by example & hold teams accountable with the perfect balance of empathy & strength. Melissa will stand out in any role she takes on. " and "I have had the distinct pleasure of collaborating with Melissa in her role at Lee Health, Melissa’s leadership has been pivotal in improving our workflows between the Emergency Rooms and EMS. Her strategic problem-solving has greatly reduced wait times, significantly enhancing our quality of care and community response times. Melissa's dedication to operational excellence and innovative thinking has led to seamless integration of services and better patient outcomes. Her ability to engage stakeholders across multiple disciplines has not only fostered stronger relationships but has also driven impactful changes in our emergency care systems. Melissa is a true asset to any healthcare initiative focusing on efficiency and quality improvement."