Michael Herring Email & Phone Number

Jonesboro, AR, US

Jonesboro, Arkansas, United States

Greater St. Louis

Supports customer care centers in rollout, maintenance and enhancement of all Telecom related initiativesAssessment, identification, development and implementation of strategies, technologies and initiatives focused on developing / enhancing performance of Customer Care Telecom operationsActs as Customer Care liaison to other Corporate departments and to.

Supports customer care centers in rollout, maintenance and enhancement of all Telecom related initiatives Assessment, identification, development and implementation of strategies, technologies and initiatives focused on developing / enhancing performance of Customer Care Telecom operations Acts as Customer Care liaison to other Corporate departments and to.

Town And Country, Missouri

✪ Provide vision and leadership for developing and implementing efficient process and procedure for the Communication Desk personnel.✪ Control direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.✪ Recruit, hire, train and supervise staff, or participate in staffing decisions..

Saint Louis

✪ Managed overall operations of Charter Network Operations Center; analyzed system requirements and developed solutions to complex business challenges.✪ Spearheaded day to day activities of the Network Operations technical staff and network performance issues as they arise.✪ Responsible for the timely execution of business improvement initiatives to ensure.

Greater St. Louis Area

✪ Coordinated Communications Desk Representatives. Provided coaching and counseling to develop and train employees to exceed department standards.✪ Took action to ensure processes are consistently followed and implements improvements to address any non-compliance situations.✪ Demonstrated expertise in Network (RF Troubleshooting, E-Mail, DCHP Server.

Rochester, Minnesota Area

✪ Responsible for the supervision of the customer service staff including all activities that contribute to the acquisition, satisfaction and retention of customers.✪ Successfully managed project scope by developing work breakdown structure for major milestones and critical path tasks for meeting project deadlines and producing deliverables.✪ Hired.

✪ Conducted routine audits of hardware and software on workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.✪ Provided support for the Customer Care Coach in the development of Customer Care Advisors through effective skill and knowledge transfer.✪ Worked directly with technology vendors when.

✪ Responded to phone and email inquiries in an efficient and timely manner while providing excellent customer service.✪ Assisted highly technical end users; developed and troubleshot their custom solutions.✪ Met internal and external delivery milestones and ensured that client expectations are clearly defined and met.