Michelle Jimenez Email & Phone Number

Erie, Co, Us

Boulder, Colorado, United States

As a Product Owner, I represented the customer on my team. It was imperative that I stayed in touch with the needs, wants, and desires of the customer and the business and clearly communicated that to my team so they knew what to build that would delight the customer the most.Key Accomplishments:

Boulder, Co

Manage the creation, production, release, and cataloguing of content assets to provide continual value to our members and increase recurring revenue.Key Accomplishments:• Served as coordinator for the production process of all member content, including videos, newsletters, toolkits, and webinars, to ensure a steady cadence of content is being delivered to members.• Increased frequency of video distribution from once a quarter to once a week resulting in a 123% increase in customer engagement.• Implemented short- and long-range planning by helping develop content strategy and roadmap as well as refine backlog of features and stories to provide clear vision and direction, and to create transparency and alignment across the organization.• Measured effectiveness of content by analyzing metrics to determine customer engagement and set strategy using data driven decisions.• Was Responsible for managing and upgrading the organization’s video delivery technology.• Used strategic thinking and critical analysis to improve business services, processes, and time to market for member value content pieces.• Developed and maintain interpersonal relationships with key partners from all teams to understand and assess organization’s content needs and ensure content is developed and distributed in a timely manner. • Managed video content resource requirements to ensure the full production timeline runs smoothly and on time.

Boulder, Colorado

Scaled Agile is working towards making the jobs of those building the biggest and most important systems in our world easier. As a Community Success Representative, I am the front-line when working with our customers to answer questions, relay new information, and resolve any issues that arise while using our website. I am responsible for being knowledgeable about all happenings within the organization and relaying that to customers via phone, email, webinar, and articles. I provide white-glove customer service and problem resolution through streamlining processes and performing analyses to identify gaps, trends, and solution strategies. I have attended the Implementing SAFe course and achieved the SAFe Program Consultant certification.

Englewood, Co

As the eyes and ears of our nation's roadways, truckers are in an unique and powerful position to be an effective member in the fight against human trafficking. As the Programs Coordinator for Truckers Against Trafficking (TAT), I worked to educate drivers on the realities of domestic sex trafficking, what they could be on the lookout for while on the road, and what they could do to actively fight against this horrendous crime. This role would often have me travel to companies and trucking industry events to spread awareness and engage members of the trucking industry to partner with the organization on a deeper level. Whether this was through getting a safety director to agree to train their company, encouraging someone to become a funder/sponsor, or coordinating efforts through events; partnership conversion was always our goal. In addition, I helped the organization by providing administrative support, graphic design work, newsletter creation, and event staffing. This position required 25% travel.

Mumbai, India

Sex trafficking is a heinous crime that forces poor and vulnerable people into prostitution for someone else's benefit. International Justice Mission is actively fighting against Commercial Sexual Exploitation around the world and is making gains in seeing sex trafficking and sexual slavery eradicated. As a Business Development Fellow with International Justice Mission in Mumbai, I worked closely with the Field Office Director to identify and verbalize big picture, strategic projects including writing project proposals for potential grants, writing & compiling a training manual to sensitize & educate aftercare professionals, updating & preparing a casework proposal which outlines the office’s strategy for the next three years, and writing a proposal for the Government of Maharashtra to assess its strategy for combating Commercial Sexual Exploitation. These projects are working to transform the public justice system responsible for combating Commercial Sexual Exploitation in order to turn the current broken system into one that is fully functioning.

Denver, Co

As a RE/MAX Technology Trainer, it was essential for me to be the SME of all things technology for our Broker/Owners and Agents. I played an integral role in the technological life of our agents and their business by training them to effectively use available technologies. I helped develop content and assemble 5 distinct courses as well as technology content and guides for RE/MAX branded technology products to be used for virtual and in-person trainings. I consulted with franchisees to ensure the efficiency of their office in regards to online business and business conversion and then developed training plans to meet the needs of each specific office. This position required 50% travel to conduct in-person trainings to agents in multiple regions in the U.S. These training plans led hundreds of agents to become more effective in their online business resulting in higher profitability.

Denver, Co

As a Region Administrator, I was tasked with providing administrative support for 3 Regional Vice Presidents as well as the regional teams and over 10,000 Sales associates within the RE/MAX network. I introduced new programs and systems which resulted in a more effective levels of customer service and higher levels of efficiency within the regional teams. I was responsible for coordinating details for regional events including Broker/Owner Meetings and Retreats, Sales Rallies, and Awards Celebrations. In this position, I established a reputation for providing superior work and on time performance.

• Comprehensive event design, planning and management for personal events including birthday parties, baby showers, bachelorette parties, bridal showers, engagement parties, and anniversary parties• Wedding logistics and event management including creative consultation and coordination of all guest events, rehearsals, vendors and venue set up and tear down• Floral design for multiple events including center pieces and bridal bouquets

Parker, Co

· Successfully executed event which attracted and introduced 3,000 people to the museum· Trained and managed groups of 20 volunteers during 1 day special events· Providing support for Advertising and Promotions manager by contacting partners and securing media information· Developing strong project management skills by working independently on multiple projects simultaneously

Sedalia, Co

· Building strong reputation for consistent on time performance and superior customer service · Promoted from banquet server to grill server which includes higher levels of cash management and independent decision making, delegation, and problem solving · Mastering customer relationship management by providing service to 150+ clients per event · Encourage collaborative environment with all team members

Denver, Co

· Promoted reputation of firm by developing strong relationships with vendors · Managed project developing and implementing new marketing strategies · Received acknowledgement for being motivated and collaborative team member · Worked with minimal oversight - was given goals and implemented those independently

International Master, Business Administration

B.S.B.A, International Business

Activities and Societies: Cherington Global Scholars - Study Abroad in Aix-en-Provence, FranceRelevant Courses: Leadership.