• Oversaw desktop support and helpdesk operations for 1,000+ users in 30 different locations, ensured the timely completion of all helpdesk tickets and adherence to customer SLAs, escalated issues to appropriate team members, oversaw and mentored support staff• Worked closely with clients and vendors, provided technical guidance towards completing short-term and long-term business goals, ensured open lines of communication, executed a well-made plan• Effectively managed IT projects from inception to conclusion, worked hard to achieve or exceed benchmarks, communicated technical information to non-technical personnel, provided personal oversight and guidance to technical project team members• Provided expert-level system administration services across many disciplines, created and managed various cloud services like AWS, Office 365, hosted-exchange email and hosted backup, managed Active Directory, Group Policy, SCCM, SQL and other server-based operations• Implemented a preventive maintenance solution which provided 24/7/365 monitoring, alerts, predictivemaintenance, integrated helpdesk, patching and remote control to over 1,000 nodes in 30 different locations• Oversaw all IT infrastructure projects, allocated assets to projects as needed, ensured all goals and deadlines were met, communicated changes and expectations to staff, minimized end-user impact

-Supervise Windows support technicians, conduct performance reviews and provide career guidance. -Provide workflow supervision, oversight and assistance in tracking and monitoring Help Desk issues and team compliance to policy and procedures.-Manage worldwide Windows Security and Patch compliance initiative, including Windows, MS and third-party application patching, Symantec Antivirus, endpoint encryption and reporting.-Research and test new technologies and make recommendations to the CIO on new directions to simplify the IT environment, e.g. LANDesk, Casper, Web Help Desk, Application Virtualization, etc.-LANDesk Management Suite v8.8/v9.0/v9.5 Administrator/CLA -Head Windows Engineer, responsible for the following: Operating System testing, configuration and deployment, Base Image Creation and Administration, Application packaging, testing and configuration, Sysprep, PXE-Global Desktop Project Manager: Coordinate all major systems projects, including, but not limited to, desktop management, software refreshes, hardware refreshes, patching and integration of new technologies.-Oversee Windows asset life-cycle management.

LANDesk Administrator, Windows Engineer, Remote Office Liason, Level Three Support, Special Projects

Active Diretory, Exchange, Desktop Support