Senior-level, customer-centric logistics leader with a passion for transformation.For many boards and executives, there is a gap in understanding the relationship between CX scores and margin growth. More clarity and insight around this is needed to help our teams learn and adapt, as I’ll briefly share below. Two-thirds of Fortune 1000 companies leverage ‘NPS’ net promoter programs to measure customer experience and forecast growth. However, traditional NPS programs are not able to segment by geography, product, carrier type, customer type, or by specific drop shippers. Only a well-crafted, data-rich approach produces higher response rates of 15 to 18%. Closing this visibility gap allows not only logistics departments, but also customer service, finance, and upstream manufacturers to realize tangible results from improvements in communication, handling, packaging, and inventory planning. As a result, these strategic teams are proactively preventing damage and reducing negative customer calls by up to one-in-four. You can find more insight in my articles, or connect with me for a quick example...........................................................................................................................................................................................................................Leadership, Building go-to-market strategies for the B2B complex sale, Sales operations, Transforming sales teams from transactional to diagnostic, Customer Service Management, Inside Sales, Outside Sales, Credit & Collections, Revenue Accounting, Freight Billing, General Management, Data Analysis, Business Architecture, Customer Experience, CX, Sales, Pricing, IT, Administration, TMS, Kuebix, CRM, API Strategy, Digital Strategy, BPO, Business Process Outsourcing, RPA, Robotics, Sales Operations, Sales Leadership, Transportation, Freight Forwarding, Supply Chain, Logistics, Truckload, LTL, Ocean, Air, Import, Export, Expedited, Final Mile, Trade Show, Warehousing.