Jonathan Mccarthy Email and Phone Number
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Proven digital product owner and certified scrum product owner with experience improving customer relationships, increasing sales, creating and delivering broadband and mobile products and features. Comprehensive background in digital content, audience transformation, social media presence and increasing viewership to products across multiple platforms. Responsible for developing personalized and fully integrated product experiences that are contextual to the unique characteristics of the person, the device, and the household.
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Senior Director, Support Strategy And Field OperationsAdobe Jun 2023 - PresentNew York City Metropolitan AreaResponsible for developing and implementing strategic initiatives to optimize support operations and leads team responsible for growing Adobe's paid support business globally. This position oversees a team focused on creating and executing support strategies, managing field operations, and ensuring effective collaboration across departments to deliver exceptional customer support. -
Director, Strategy And Program OperationsAdobe Mar 2022 - Sep 2023New York City Metropolitan AreaAs a part of the Global Customer Engineering team, responsible for driving transformational programs, defining, and evolving the organizational structure and oversight of all GTM assets in order to grow the Adobe Support business. The Director has a passion for formulating and implementing strategies to deliver high-quality service that enable customer success and faster time to value of Adobe solutions. Experience in driving efficiencies and understand the tools which enable that efficiency.
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Senior Manager: Premier SupportAdobe Feb 2021 - May 2022New York, New York, United StatesLead a team of senior Technical Account Managers and Technical Account Directors who are responsible for the technical success of Adobe’s largest and most sophisticated customers. Responsible for developing and executing a customer strategy critical for the health of the solution stack, driving adoption and usage, risk mitigation and alignment across Customer executives and senior level decision makers.
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Practice Director, Media, Sports And EnterainmentAdobe Jun 2017 - Feb 2021Responsible for driving Adobe’s Media, Sports & Entertainment Consulting business in the Americas, with a focus on delivery for a defined portfolio of customers while supporting the Media, Sports & Entertainment practice in activities around go-to-market, business development and definition and evangelism of industry best practices.
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Adjunct Assistant ProfessorHofstra University Sep 2017 - PresentGreater New York City AreaProfessor for the School of Communications focussing on digital best practices for journalism, communications and television majors. -
Vice President / Digital Products And ExperienceAltice Usa Sep 2014 - Jun 2017BethpageResponsible for strategy, roadmap and product lifecycle for all customer facing web portals and service applications, including Optimum.net, Optimum.com, the Optimum Support App and all core small business sites. Responsible for e-commerce business strategy and developing a best in class experience for key journeys and customer interactions (Device protection and Premium Technical Support). Expertise in data driven analysis and act as subject matter expert for all digital interactions across… Show more Responsible for strategy, roadmap and product lifecycle for all customer facing web portals and service applications, including Optimum.net, Optimum.com, the Optimum Support App and all core small business sites. Responsible for e-commerce business strategy and developing a best in class experience for key journeys and customer interactions (Device protection and Premium Technical Support). Expertise in data driven analysis and act as subject matter expert for all digital interactions across the company. Responsible for product development budget management and operational expenses. Show less -
Vice President, Optimum Product Development And Digital ProductionCablevision Apr 2013 - Sep 2014BethpageThe Product Development Vice President is responsible for recommending project priorities within their own portfolio and for enforcing project and portfolio priorities as communicated by the PMO organization. Lead a team to ensure their project risks are mitigated when appropriate and communicated effectively always, as well as effective orchestration of UAT/beta planning through launch readiness. The VP is also responsible for managing a team of personnel who will act as… Show more The Product Development Vice President is responsible for recommending project priorities within their own portfolio and for enforcing project and portfolio priorities as communicated by the PMO organization. Lead a team to ensure their project risks are mitigated when appropriate and communicated effectively always, as well as effective orchestration of UAT/beta planning through launch readiness. The VP is also responsible for managing a team of personnel who will act as design liaisons to the development organization and also to manage all aspects of the development process lifecycle, such that all desired product features and functions are developed and delivered within budget and on time. This position will be accountable for the triple constraint (scope, schedule, cost) for both their individual project’s and their project portfolio. Responsible for developing strategies that increase Cablevision customer retention and intensify customer loyalty by creating highly valued, exclusive hyper-local content that engages the community and makes the Optimum products indispensable to Cablevision subscribers. Show less -
Vice President / Digital PlatformsMsg Varsity At Cablevision Feb 2011 - Apr 2013This position is responsible for overall general management of the MSG Varsity digital platforms, including developing and strategizing a long term vision, platform design, technological development, and day-to-day operations, budget ownership, partnerships and third party negotiation. Specific areas include are not limited to content integration, new technology acquisition, new technology development, content distribution technologies, digital platform design and user experience for all… Show more This position is responsible for overall general management of the MSG Varsity digital platforms, including developing and strategizing a long term vision, platform design, technological development, and day-to-day operations, budget ownership, partnerships and third party negotiation. Specific areas include are not limited to content integration, new technology acquisition, new technology development, content distribution technologies, digital platform design and user experience for all platforms including MSGVarsity,com, MSG Varsity Interactive Television Ch. 614 and the MSG Varsity apps. Show less
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Assistant Managing EditorNewsday Nov 1996 - Mar 2011Melville, NyDistinguished digital news career, which included overseeing the transformative change of Newsday’s newsgathering operations. Oversaw all digital content production for Newsday, one of the 10th largest digital news and information operations in the nation. Responsible for all phases of mobile application development, including concept creation, wireframes, design direction, as well as advertising integration. Also managed a staff in the creation of award winning special projects that leveraged… Show more Distinguished digital news career, which included overseeing the transformative change of Newsday’s newsgathering operations. Oversaw all digital content production for Newsday, one of the 10th largest digital news and information operations in the nation. Responsible for all phases of mobile application development, including concept creation, wireframes, design direction, as well as advertising integration. Also managed a staff in the creation of award winning special projects that leveraged digital storytelling mediums. Responsible for growing digital traffic by 25% annually. Show less
Jonathan Mccarthy Skills
Jonathan Mccarthy Education Details
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Media Studies / English
Frequently Asked Questions about Jonathan Mccarthy
What company does Jonathan Mccarthy work for?
Jonathan Mccarthy works for Adobe
What is Jonathan Mccarthy's role at the current company?
Jonathan Mccarthy's current role is Senior Director, Support Strategy and Field Operations.
What is Jonathan Mccarthy's email address?
Jonathan Mccarthy's email address is jo****@****ion.com
What is Jonathan Mccarthy's direct phone number?
Jonathan Mccarthy's direct phone number is +163143*****
What schools did Jonathan Mccarthy attend?
Jonathan Mccarthy attended Sacred Heart University.
What are some of Jonathan Mccarthy's interests?
Jonathan Mccarthy has interest in New Technology, Digital Media, Snowboarding, Journalism, Hockey.
What skills is Jonathan Mccarthy known for?
Jonathan Mccarthy has skills like Digital Media, Journalism, Content Management, Social Media, Content Strategy, Newspapers, New Media, Television, Editing, Management, News Writing, Editorial.
Who are Jonathan Mccarthy's colleagues?
Jonathan Mccarthy's colleagues are Dineo Malope, Iqbal Farid, Lavina Calhoun, Nigonda Patil, Max Killer, Zainab Jaafer, Silvi Fitriani.
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