Matthew Greene Email & Phone Number

Apopka, Fl, Us

Lake Mary, Fl

Provided software support for FinPLUS, a software to help cities and counties manage their accounting, human resources, and purchasing.Investigated incoming technical support requests to identify software defects.Resolved commonly encountered issues through SQL scripts, configuration change, or supply of knowledge base articles.Worked with customers via phone, email, and ticketing system to manage expectations and resolve issues to customer satisfaction.Developed in-house tools to improve efficiency and expedite resolution of commonly encountered issues.Debugged and diagnosed code in the Genero business development language and used SQL to update data to resolve issues where possible.Provided detailed documentation to developers to resolve software defects when found.

Vienna, Virginia

Manage engineering operations for over 70 clients including installation, administration, code deployments, environment refreshes,.NET release upgrades, and load testing support. Direct product and service delivery to ensure compliance with customer andcompany standards. Monitor environments and resolve technical issues.- Key contributor to issue resolution and client satisfaction through participation in 24/7 on-call rotation.- Established SOPs and documentation to guarantee client understanding by collaborating with Product Development and Documentation teams.- Created installation documentation for Personify (CRM/AMS) enterprise system for internal use, under minimal supervision. Collaborated with Product Development teams to improve client facing installation documentation.- Led effort to automate U.S. Postal system updates within the Personify (CRM/AMS) system using SQL Server Integration Services (SSIS).

Vienna, Virginia

Provided software support for Personify and TIMMS, an association management system for member-centric organizations.Investigated incoming technical support requests to identify software defects.Resolved commonly encountered issues through SQL scripts, configuration change, or supply of knowledge base articles.Worked with customers via phone, email, and ticketing system to manage expectations and resolve issues to customer satisfaction.Developed in-house tools to improve efficiency and expedite resolution of commonly encountered issues.Debugged and diagnosed database stored procedures, triggers, and views in a Microsoft SQL environment to resolve issues where possible.Provided detailed documentation to developers to resolve software defects when found.

Vienna, Virginia

Approved and verified monthly customer invoices.Managed resource allocation for cross-departmental projects.Coordinated interdepartmental project task hand-offs to meet required deadlines.Assisted project managers and practice directors with assigning project priorities based on bandwidth limitations.Ensured that internal customers were kept informed of project task progress or delays and worked to develop mitigation strategies given customer requirements.

Vienna, Virginia

Provided software support for Personify and TIMMS, an association management system for member-centric organizations.Investigated incoming technical support requests to identify software defects.Resolved commonly encountered issues through SQL scripts, configuration change, or supply of knowledge base articles.Worked with customers via phone, email, and ticketing system to manage expectations and resolve issues to customer satisfaction.Developed in-house tools to improve efficiency and expedite resolution of commonly encountered issues.Debugged and diagnosed database stored procedures, triggers, and views in a Microsoft SQL environment to resolve issues where possible.Provided detailed documentation to developers to resolve software defects when found.

Herndon, Virginia

Designed, developed, implemented, and maintained homegrown in-house web-based applications for use in recruiting, employee awards programs, and benefits enrollment.Projects completed primarily in PHP and JavaScript with some use of JavaServerPages. Backend databases used were Oracle and MySQL.Photoshop CS2 was used to provide eye-catching images to advertise internal company events and announcements.

Lab assistant to the Professor's TA. There to help students while they worked on lab work for an I.T. class. Answer questions, help administer tests, and generally support the TA who runs the lab.