Brian Mcgrew Email & Phone Number

• Diagnose, Repair PC, Hardware and Windows OS, via Remote and or Customer facing • Troubleshoot, implement repair internal of FDA proprietary programs.• PC refresh deployment and image of new PC• Instructed use of Microsoft Office• Manage, Repair replace Printers and Scanners• Manage Checkpoint Client Access • Managed Active Directory local accounts and access.• Managed diagnose VOIP local phone issue, phone desk set only.• Completed local MAC: Moves, Adds and Changes of Ethernet patch panels.• Enforced all LAN infrastructures cabling policy for Outside vendors.• Managed access to Wireless network.• Manage the two local copiers address book access and configuration.

Kansas City, Missouri Area

Grain Craft was formed in May 2014 after Milner Milling and Pendleton Flour Mills acquired Cereal Food Processors. The combined companies form the third largest flour milling operation in the United States.Systems Administrator | 2009 – Present– One of two people who support this organization with 300+ employees (prior to the Grain Craft acquisition). Primary responsibilities – Windows servers, Citrix servers, and network backup on a daily basis.– Administer daily antivirus updates and scans throughout the USA of client PCs.– Monitoring our wide area network (WAN) hardware cabinets throughout the USA.– Backup and support the help desk personnel.– Played a key role in infrastructure implementations and growth to 60+ servers. Standardized telecommunications companywide, and established network infrastructure organization.Help Desk Analyst | 2004 – 2009– Managed wiring projects at the mills and at corporate headquarters.– Managed phone repairs at the mills.– Support technician for PC hardware, software, and printer issues.– Managed support technicians for Siemens telephone switch and voice mail system.– Support technician for smart phone / mobile device setup, synchronization, and support.– Support executives’ special equipment.– Trained support personal in the customer service department approach to support.– Taught PC skills to employees at the mill remotely.– Worked closely with the engineers to implement new processes.

Kansas City, Missouri Area

– Worked closely with Network Engineers to implement new projects.– Managed network cabling installation projects. Installed the voice, network, wiring.

Kansas City, Missouri Area

– Managed the installation of Ethernet and fiber optic cables for Cereal Food Processors in all 11 mills across the USA and Canada.– Wrote the wiring standards for Cereal Food Processors. – Also worked for six months at Gateway Computers as a Help Desk Technician.

Kansas City, Missouri Area

– Installed network, voice, and fiber optic systems for employers like Com Net, Direct Communication, Wilder Communications, Tele Systems Contractors, Communication World, National Guardian Alarms (1099), American Business Communications, and Executone Communications.– Projects and clients included Sprint, Seaboard, YRC Worldwide, Marion Labs, Ferrellgas, Associated Wholesale Grocers (AWG), AMC Entertainment, Barkley Advertising, Gould Evans Associates, and Shook, Hardy & Bacon.– PBX systems were primarily Siemens and AT&T: performed moves, adds, and changes (MAC).– Installed and serviced fiber optics, Ethernet, coax, twin ax, Token Ring, and ThinNet systems.– Installed and serviced copper backbone – pair to 900 pair, inside and outside plant.– Installed and serviced network and voice station wiring.