Mike Chesnut Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

Seattle, Wa, Us

Primary technical point of contact for Enterprise Support customers of AWS. Team lead for a group of Technical Account Managers, applying agile methodologies to customer support initiatives.* As one of the first members of the AWS Chicago office, helped establish the team by setting standards and practices, as well as providing personnel leadership.* Helped large customers with high expectations migrate existing products to the cloud, assisting them with design strategy and providing ongoing operational support before, during, and after production launches.* Americas regional lead for a global, cross-functional team providing capacity management assistance to large customers.* Became a subject-matter expert and created and delivered internal training to help the broader Enterprise Support organization to more effectively meet customer needs.

San Francisco, Ca, Us

Technical and personnel leadership for the world’s first mobile application performance management (mAPM) solution. Ultimately responsible for the reliability, security, availability, and efficiency of a large-scale cloud-based data ingestion and processing platform.* Built and managed a team of senior-level DevOps, Site Reliability, and Database Engineers. Involved in all aspects of recruiting, hiring, mentoring, and technical guidance, including architectural and design leadership across these disciplines.* Managed a multimillion-dollar annual operating budget; drove process improvements for cost efficiency while maintaining service reliability.* Responsible for project management, inter-team coordination, and Ops team roadmap planning.* Key member of the Engineering management team, setting departmental guidelines, policies, and directions. Reported to the VP of Engineering and regularly worked with C-level executives on key initiatives.

San Francisco, Ca, Us

First SA at a small Big Data start-up, applying previous experiences in massive event routing with new research findings to a novel stream-based data routing product.* Design and construction of a custom Linux-based appliance OS, including policies/guidelines for packaging and integration that were followed by the entire Engineering department.* Designed and implemented release engineering policies and procedures (branching and versioning strategies, continuous integration, acceptance testing, etc).* Responsible for initial alpha/beta customer deployments, involving custom configuration and setup, with on-site hardware delivery and close customer interaction.

* Technical and personnel leadership for the Operations group, leading a team I built that consisted of 4 direct reports (Systems Administrators and Database Administrators).* Project management and coordination, both within the group and with other parts of the company (Engineering, QA, Product, Customer Service).* Gathered requirements, worked with vendors to spec hardware, handled quoting/ordering/delivery/installation/go-live of all production equipment (systems, network gear, etc).* Ultimately responsible for the end-to-end performance, availability, and stability of a highly available Internet service with several hundreds of millions of daily impressions, and billions of back-end messages.

* Designed, developed, and documented tools and policies for system provisioning, configuration management, monitoring and trending.* Designed and coordinated data center build-outs from rack and cabling diagrams, to infrastructure bootstrapping, to go-live qualification and implementation.* Filled in variously as part-time network administrator, SAN administrator, and DBA as needed and as situations called for.* Interfaced with vendors and service providers.

Los Gatos, Ca, Us

* Worked in the Systems and Storage Engineering team, in support of a large-scale, highly visible operation with millions of nationwide customers.* Formed (with 2 other team members) the Cloud Operations Group, with the intention of bringing real-world administration and operations experience to Netflix's production cloud initiatives.* Helped manage a massive virtualized storage environment, including tools development and support.

* Supported a highly available Internet service with millions of daily impressions on some of the largest publishers' sites on the web.* Oversaw operational renaissance of a startup entering "Plan B," establishing new design principles, procedures, infrastructure, and services.* Conducted physical moves of equipment and services to new colocation facilities, including provisioning of new data centers and transparent transitions of services.

Champaign, Il, Us

* Worked in a small team responsible for the adminitration of hundreds of Unix-based servers providing core services to campus students, faculty, and staff.* Developed and supported an integrated web-based Solaris and Linux provisioning tool.* Developed an enterprise-wide monitoring and notification solution.* Developed and managed automated patching tools and procedures.* Co-wrote and distributed an object-oriented Perl API for the organization-wide ticketing system.* Assisted with teaching an introductory course in Linux administration, including developing lab exercises and tools to facilitate the class's operation.* Provided 24x7 on-call support for critical systems.

Champaign, Il, Us

* Worked in a team-based NOC environment to support a large campus network and the services provided upon it.* Developed network-based monitoring tools and utilities.* Service manager for monitoring and switch management tools.* Helped create, coordinate, organize, and present internal documentation.* Provided on-call support for campus networks and their administrators.

Bachelor Of Science (B.S.), Computer Science

Education record