Michael Chung Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

• Designed and developed a natural language processing conversational bot using Microsoft Bot Framework. This integrated with existing products to provide customers with quick data insights and tools.
• Implemented LUIS AI which allowed the application of custom ML intelligence to a user’s conversational, NLP text to predict overall intent, and pull out relevant detailed information.

Auckland, New Zealand

• Developed a suite of applications leveraging Microsoft Finance and Operations and Microsoft Power Apps to tackle the problems of stock traceability, double entry, and keying errors.
• Digitally transform heavily paper-based business processes related to warehouse inventory management. One example of this was tracing movement of inventory flowing from warehouses out to branches across the country and.
• Slashed the 50% return rate to warehouses from the 77 nationwide branches through digital transformation.