Global Product Support team

Overall Purpose:Responsible for the requirements, testing, planning and implementation of new software, hardware and applications relative to new product delivery, systems architecture, process enhancements, infrastructure and security. Key Roles and Responsibilities:Provide tech solutions and project management for provisioning, assurance, number admin, inventory, address qualification, and local number portability apps, processes and practices. Participates in software development project activities including tech/business requirements and design, tech writing and Methods/Proc. Assist in coordination, evaluation and partnership with tech vendors, outside consultants and internal resources. Part of a 24X7 staff delivering network tech support. Provides tech troubleshooting and leadership required to recover from the most complex network problems. Identification of root cause, resolution, work arounds, testing and implementation of vendor/IT fixes or design changes. As Subject Matter Expert works closely with business partners to identify/quantify business issues associated with specific projects, develop/implement business strategy, and assist in setting strategic tech direction in support of customer facing organizations. Review/approve proposed tech system designs. Assists in providing leadership for projects, including collaborating with client to develop business cases, defining business and/or tech requirements and preparing detailed plans/schedules. May lead cross-functional teams on specific issues and/or projects. May review and interpret technical documentation and vendor specs for inclusion/adaptation into database templates. May perform work at customer location. Job Contribution:Developing technical professional with some experience. Completes moderately complex work within discipline/specialty area. Contributes to development of concepts/methods/techniques. Moderate team impact. KNOWLEDGE Has expanded technical knowledge in own

Handle sales and customer service for companies top grossing clients.