Mercy M. Email & Phone Number

I have accumulated over six years of experience in the BPO industry, from October 2014 to March 2021, where I held various positions in Customer Service and Technical Support. My experience encompasses both voice and non-voice accounts, utilizing multiple communication channels including Phone, Chat, Email, and in the Back Office.In March 2021, I transitioned to Zendesk, an IT/Software company, where I serve as a Technical Support Specialist Engineer. In this capacity, I am responsible for delivering customer service and technical assistance related to various Zendesk software and products. My interactions with clients occur through an OMNI Channel approach, tailored to their specific needs and preferences. Below is a summary of my previous job roles and/or expertise:-Customer Service Representative-Technical Support Representative-Quality Analyst-Subject Matter Expert (providing floor support across multiple teams and managing escalations)-Broadband Provisioning-Chat Support-Billing and Sales Representative (via Phone)-Technical Consultant Specialist (via Phone, Chat, or Email)-Customer Care Specialist (via Phone, Chat, or Email)-Interim Trainer-Customer Advocacy Specialist (via Phone, Chat, Email, and screen sharing for real-time support)-Technical Support Specialist Engineer (via Phone, Chat, Email, and screen sharing for real-time support)I am a quick learner, open to feedback, and capable of working with minimal supervision. I thrive in a team environment and am always eager to expand my knowledge and contribute positively to the team and the organization.Thank you for your attention.

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  Sti College

  Information Technology