Marcus Mckee Email & Phone Number

Texas, United States

Dallas, Texas, United States

Develop and build relationships with church leaders and decision makers throughout the USA.Provide training and support for all WBS tools, conduct weekend seminars, and preach and teach Sunday School. (travel is 80-90%)Acting CFO

Lewisville, Tx

Created an environment where each young person knew they were loved, accepted, and valued for their unique and diverse personalities and abilities. Provided each young person with responsibilities to teach, serve others, participate in fun team building activities. Utilized tools (Gallup Strengths Finder, Myers and Briggs, and Enneagram Assessments)that helped them to determine, understand, and develop their personalities.Responsible for all youth activities including Sunday School classes, devotionals, Bible studies, recreational and team building retreats.

Austin, Texas Area

Led the overall engagement for the Customer Service, Distribution Services, and Inventory Analytics teams. Streamlined and reinstated the asset management reporting system which improved field inventory utilization by 31%. Also revamped KPIs and created reporting tools where none existed before which assisted in overall performance management. Executive Sponsor for the integration of a 3rd party scheduling and asset management system with Oracle to improve efficiency for each area of Commercial Logistics while providing DJO’s Distributor Partners with an inventory management system. Once implemented the system will also reduce the in-house workload and improve DJO Surgical’s overall customer experience.

Dallas/Fort Worth Area

Managed all professional affairs and medical education activities to include: negotiations of all facility and consultant agreements; due diligence for charitable donations and educational grants; and coordination of staff and equipment for over 60 surgeon educational courses annually throughout the United States.

Dallas/Fort Worth Area

Led the Customer Care department for Stryker Communications with over 130 employees in 8 areas of focus including: Pre-sales, Engineering Sales Support, Project Management, Installation, Service, Technical Support, CAD, Customer Experience, and OUS Customer Support.Mentored and provided leadership development for 8 Senior Managers.Grew service income by 85% ($2.7m in real dollar growth) and increased margins from 22% to 57% in less than 2 years through focus, setting clear expectations, and individual accountability.Reduced service ticket costs by over $690 per ticket and improved service ticket closure rate from 17 business days to 7.4 by realigning field resources and adding key personnel in critical areas.Increased Customer Care employee engagement score from 4.16 out of 5.00 to 4.41 through communication, development plans, and role specific trainings.

Dallas/Fort Worth Area

Led 2 technical support call centers, a CAD support team, and 2 engineering teams with a total of 30 fulltime team members. Restructured the engineering team into an escalated response team handling difficult and sensitive customer recoveries, and into a sales engineering team which assisted the sales team with highly technical sales and end user training. During this time sales increased 18%. Improved the call center answer rate from 94.18% to 98.58% by establishing KPIs and incentivizing the technical support representatives.

Dallas/Fort Worth Area

Operations Manager for 2 manufacturing product lines along with the distribution and facilities teams to include: purchasing, vendor relationships, production planning, manufacturing, inventory control, shipping, and receiving. Managed an inventory of over 1200 SKUs with an average monthly value of over $6m. Improved product availability metric to 98.6% from 94.1% on shipments of $52.5m through accountability, training, education, and technology improvements.

Dallas/Fort Worth Area

Built the distribution and facilities teams by hiring excellent talent and creating an atmosphere of accountability and fun. Super user for Oracle implementation – included set-up of warehouse and logistical flow of product. Developed system for reporting facility concerns and creating a system to track all requests. Established a Safety team and developed a safety evacuation plan.

Dallas/Fort Worth Area

Huntsville, Alabama And Midloathian, Texas

Oklahoma City, Ok, And Columbia, South Carolina Area

Oklahoma City, Oklahoma Area

Oklahoma City, Oklahoma Area

Oklahoma City, Oklahoma Area