Matt Mclean Email & Phone Number

Greater Chicago Area

IT Security

Greater Chicago Area (Remote)

IT Security

Greater New York City Area

Administration and support of SaaS apps, including Zendesk, Slack, and Totara.Partner internally with departmental SMEs and stakeholders to configure, develop, and support integrations using tools such as Informatica and custom Google Apps Scripts.Research and evaluate other tools before implementing them throughout the enterprise.

Greater New York City Area

Design and administration of an internal IT Zendesk instance: regularly implement new features and enhancements via Triggers, Macros, Automations, 3rd party Apps, Help Center customizations, and Insights/GoodData Reporting.Collaborate with a world-wide team to create and deploy a customized conference room Mac mini configuration.Manage various cloud.

Greater New York City Area

Technical Support and deployment of desktops & laptops both Windows & Mac, Cisco IP Phone systems, Android & iOS mobile devices. Administration of Active Directory & web-based accounts.

NYC, Philadelphia

• Coached new & developing team members.
• Coordinated with store leadership team to facilitate hiring events.
• Exceeded efficiency goals, helping to continually grow the Genius Team.
• Consistently high customer satisfaction ratings - regularly received NetPromoter scores of 10/10.
• Spent April/May 2012 in Cupertino testing and recommending feature enhancements for Apple Retail’s internal check-in, repair, and inventory systems. Worked directly with software developers, identifying bugs, crashes.
• Face to face support for Macs & iOS devices in a fast-paced environment for 100s of users per week: Over 15,000 documented repairs checked in (or fixed on the spot) at the Genius Bar.

Annapolis, NYC

• Opened NYC’s 3rd flagship store, which at the time was the largest Apple Store in the country.
• Achieved all sales goals, spearheaded Personal Shopping initiatives, and mentored other specialists.
• Generated business sales leads, coordinated with Apple Business Team to provide complete hardware, software, and support solutions. Helped businesses achieve high performance and low TCO. Helped customers determine.
• Provided pre-sale consultations, post-sale setup, personal training, and group workshops.
• Maintained accurate counts of millions of dollars worth of sellable, service, and in-store-use inventory.

Annapolis, MD

Worked side by side with owner/operator of a Ben & Jerry's Franchise (Chesapeake Scoops): hired/trained/scheduled/supervised employees, tracked inventory, catered events for local businesses and non-profit groups. Increased revenue & profit YOY.

Annapolis, MD

• Assisted fellow students, edited essays, proctored and graded the annual algebra exam.
• Math disciplines included Euclidean and Non-Euclidean geometry, astronomy, algebra, calculus, physics, logic, number theory.

Annapolis, MD

Cooked delicious and nutritious meals for students, faculty, and staff while doing seminar readings and other homework in the downtime.

Greater Philadelphia Area

Do people even know what video stores are anymore?

Greater Philadelphia Area

Started as a dishwasher and busser. Later waited tables, providing a restaurant-like atmosphere for residents. Scooped ice cream for Ice Cream Socials on Sundaes. Learned and made many puns and dad-jokes.