Michael Conroy Email & Phone Number

Yonkers, New York

Member Windows 7 Roll Out Project Team for 16,000 employees and 22,000 computers. Promoted to be a member of the Epic Deployment Project Team for Montefiores company wide switch over of the software wich manages patient medical records. Configuration and troubleshooting of network devicesSite surveys, equipment installation and configurations Pre-installation design review, documentation, vendor supervision.Operate within the framework of the complete project management life cycle and adhere to industry and Montefiore IT StandardsInteracts with groups internal and external to the organization on a daily basis in conformance with Montefiore IT policy and procedures.Provides post go live support to clients. Troubleshoots problems as they occur. Work on multiple projects concurrently, and act as a point person in the field. Work in Data Center to bring servers and switches on line.

Danbury, Connecticut

As an Advanced Repair Agent I fill the primary role responsible for repairing all client computers brought into Best Buy.Diagnose and repair all compute hardware, software and network issues.Provide outstanding customer service and technical support in person and over the phone in a professional, patient and understanding manner for all clients.Disassemble and repair or replace hardware components in all laptops and desktops.Install and configure printers, scanners and other peripherals Maintain extensive knowledge of Windows XP, Vista, 7 and 8 and MS Office.Extensive and detailed knowledge of TCP/IP networking.Diagnose and repair all Apple, Android and Microsoft phones and tablets.Perform disk clones, data migrations, software installs and new PC migrations.Use Best Buy ticket management software to keep detailed notes on and track client computers.Maintain a high level of communication and coordination on repairs with coworkers.

Pawling, New York

Maintain and tend to automated plastic injection molding machinery. Inspect product for defects and adjust machines if defects found.

Norwlak Ct.

Monitor all of Adeptra's Operations systems which were comprised of Linux servers, MySQL databases and Windows based dialers.Perform routine System Administration tasks such as create and modify bash scripts to automate routine tasks, investigate and fix problems, restart processes, modify and create Kron jobs, dir maintenance and file moves.Provide first line customer service. Answer Help Desk phone, create problem tickets and resolver all customer issues and only escalate if the issue was severe or required in depth investigation and work to resolve. Provide all IT services to the non-tech departments of the company.

White Plains, N.Y.

Manage and deploy Windows based office networks, Windows Exchange, Active directory and file servers and deploy Windows workstations for some of New York cities top ranked small hedge funds.Build out new workstations, create disk image backups, and perform Ghost installs to workstations. Reconfigure internal hardware and fix and repair broken workstations.Administer LAN/WAN networks, maintenance and troubleshooting of routers, switches, hubs, NIC's and dial up networking and build out office networks.

Southbury, Ct.

As part of Distributed Operations at IBM provided technical support services to Customer Service Agents at in office centers and remote locations.Reviewed and approved tickets created by L1 Monitoring department as well as from Help Desk’s to transfer information on the status of systems outages to support departments for all client accounts.Escalated issues to appropriate technical channels as needed. Contact and notify support departments of current events to facilitate resolution of any problems. Notify, escalate and communicate to senior management the existence and status of outages.Provided technical assistance to attain problem resolution.Troubleshoot software applications.Provided exemplary customer service.Advised users on best alternatives relative to software application and network connectivity solutions.

Greenwich, Ct.

Installation and maintenance of office Ethernet LAN networks for clients who include top hedge funds, brokerages, equity firms’ and corporations in and around Greenwich and Stamford CT. Built and maintained Microsoft Exchange servers, Microsoft Domain Controllers, Norton Anti-virus servers and Blackberry Enterprise for Exchange servers. Setup and maintained PC workstations for clients including installing Microsoft Windows, installing and troubleshooting Microsoft Office. Diagnosed and repaired server hardware, network hardware and PC’s. Replace power supply’s and motherboards, upgrade cpu’s, memory and video cards, and replace and upgrade hard drives Built and maintained network and server monitoring system to monitor client networks and server performance using SNMP. Install and configured Cisco and Netgear routers and switches and Cisco Pix firewalls. Configured Sonicwall firewalls, content filtering, VPN management. Installed wireless access points and routers. Troubleshoot network intrusions, network failures and virus infections.