Michael Costanza Email & Phone Number

St Petersburg, Florida, United States

• Spearheaded help desk operations, prioritizing efficient resolution of tickets and proactiveoptimization of system performance to identify root causes, using strategic IT management practices.
• Developed and executed customer service strategies, leveraging comprehensive knowledge of ITinfrastructure tools such as Microsoft 365, Azure Active Directory, and Intune to preemptivelyaddress end-user issues.
• Managed vendor relationships for telecommunications, printing, and wireless services, maintaininghigh-quality IT support and infrastructure reliability.
• Maintained a comprehensive asset hardware inventory and managed software licensing, ensuringcompliance and facilitating efficient resource management.

Las Vegas, Nevada, United States

• Implement and manage ticket/case system for managing IT/operations/maintenance issues and requests
• Resolved a wide range of team member issues, applying technical expertise across MacOS andWindows (10/11) systems, emphasizing extensive application support experience.
• Provisioned and handled ongoing maintenance of user workstations, servers, network devices, andfirewalls, ensuring a secure and efficient operating environment.
• Contributed to IT operational management by developing protocols and standards, therebymanaging IT functions effectively and ensuring robust troubleshooting and system upgrades.

Henderson, Nevada, United States

• Managed and supported IT projects for diverse clients, enhancing technology utilization and ensuringoperational efficiency through proactive system administration and network management.
• Led the deployment of new hardware and software solutions, including setting up networkconfigurations and workstations to meet client-specific requirements, ensuring high systemavailability and performance.
• Maintained detailed documentation of systems configurations, procedures, and policies, ensuringcompliance with industry best practices for effective knowledge sharing and continuity.

Henderson, Nevada, United States

• Provided exemplary customer service to create memorable moments for guests
• Communicate efficiently with team for customer requests and kitchen readiness
• Carried out complete opening, closing and shift change duties to keep restaurant workingefficiently and teams ready to meet customer needs
• Implemented proper service and health standards with all tasks
• Handled various tasks under pressure

Henderson, Nevada, United States

• Collaborated with staff members to enhance customer service experience and exceed team goalsthrough effective client satisfaction rates
• Responded to customer requests, offering excellent support and tailored recommendations toaddress needs
• Developed highly empathetic client relationships and earned reputation for exceeding servicestandard goals
• Maintained a clean environment and was responsible for the upkeep of the driving range facility
• Trained staff on operating procedures and company services