Prashant Mishra Email & Phone Number

Remote

𝐈𝐧𝐝𝐢𝐚𝐀𝐈 𝐌𝐢𝐬𝐬𝐢𝐨𝐧 𝐛𝐲 𝐈𝐧𝐝𝐢𝐚𝐧 𝐆𝐨𝐯𝐞𝐫𝐧𝐦𝐞𝐧𝐭 - 𝐅𝐫𝐞𝐞 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐇𝐚𝐧𝐝𝐬-𝐎𝐧 𝐖𝐨𝐫𝐤𝐬𝐡𝐨𝐩 𝐨𝐧 𝐀𝐈 (𝐀𝐫𝐭𝐢𝐟𝐢𝐜𝐢𝐚𝐥 𝐢𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐜𝐞) 👉 𝐜𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐧𝐠 𝐭𝐨𝐰𝐚𝐫𝐝𝐬 our Vision 𝐌𝐚𝐤𝐢𝐧𝐠 𝐀𝐈 𝐢𝐧 𝐈𝐧𝐝𝐢𝐚 & 𝐌𝐚𝐤𝐢𝐧𝐠 𝐀𝐈 𝐖𝐨𝐫𝐤 𝐟𝐨𝐫 𝐈𝐧𝐝𝐢𝐚 -

Pune

Troubleshoot and resolve issues with user access to cloud services AWS Azure GCP .Manage the Request/Incident life-cycle, including closure, verification and customer communicationDetection of possible problems and their assignment to the Problem Management team for them to raise problem records

Pune, Maharashtra, India

Troubleshoot and resolve issues with user access to cloud services AWS Azure GCP .Manage the Request/Incident life-cycle, including closure, verification and customer communicationDetection of possible problems and their assignment to the Problem Management team for them to raise problem records

Pune, Maharashtra, India

Providing technical support to Dell customers

Mumbai Area, India

• Working as SharePoint Online/OneDrive for Business /office 365 Technical Consultant from past 2 + years Resolving technical issues faced by the administrators in SharePoint Online 2013/office 365.• Developing SharePoint designer workflow, Search Configuration, Business Connectivity service, Administrating SharePoint site collections, User profile services, metadata services etc.• Implement team management skills and techniques to maintain productivity.• Provide creative direction for consistency of site design, look and feel, branding, themes, navigation logo and content.• Excellent analytic and problem solving skills.• Outstanding verbal and written communication skills.• Working as Senior Support Engineer representing Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding problems in Microsoft software products, and manage relationships with the customers.• Working with diverse audiences including highly technical IT professionals, developers, architects and executive management• Holding triage/Case Bash meetings to share knowledge with other engineers and develop customer solutions efficiently.• Mentoring new team members on submitting Synopsis to technical Advisors, Scoping Cases, Technical queries, Mail templates etc., developing content for new issues and sharing across all the agents.• Sending Idle cases report to the team in order to ensure that the cases are followed up daily.• Working on tough cases provided by Technical lead where the customer is irate or the case is aged.• Part of “Age case” reduction team – Part of a core team who will be working in tandem with TLs to drive the age case for closure to have a minimum impact on CPEs.

Mumbai for Microsoft Process AsEscalation and Research Engineer since June 2009 till date handling calls for Windows XP,Windows Vista and Windows 7 operating system . Provide First Time Resolution for all thecalls escalated by the Front Line Queue. Worked for Sutherland Global Technologies for Dell Escalation Department for a periodof 3 months Responsibilities and Work Profile : Handling Calls which are escalated from across allthe Line Of Business for all the Dell Customers. Providing first time resolution for allthe Dell customers and also following up on day on day basis and resolving issues whichare not supported by the Normal Consumer Technical Support Queue and also supporting ThirdParty Hardware and Software. Worked for Sutherland Global Technologies (Chennai) for Dell Printer Department fora period of 11 months . Troubleshooting calls related to Dell Printer, Projectors,Television , LCD and Axims. Worked for Dell Portables Mumbai for a period of 4 months. Troubleshooting calls relatedto All brands of Dell Laptops . Also provided Total Solutions to the First Time ResolvedCustomers

Worked as an technical support for Dell support

Operations for Orange Process for 13 months handling Internet Troubleshooting Calls forUK. Work Profile : Taking inbound and outbound calls for Siemens Router (Wired andWireless Connection) for Windows Vista and Windows XP and Speedtouch Modem. Havingexpertise on Windows Vista/ Windows XP calls and Siemens Router calls Also doing courtesycall backs for customer in order to Improve Customer Satisfaction and retaining thecustomers for Orange Process. Worked for Stream International Inc, Lower Parel. for Dell Asia Pacific (APAC) Processfor Dell Laptops and Desktops; Executive handling Incoming Calls and troubleshooting issues and supporting customers whohave purchased Dell Computers/ Laptops.

as Technical Support Executive worked for Symantec (Norton) Processhandling Incoming calls and troubleshooting issues relating to the Norton Productsupported products Norton Antivirus, Norton Internet Security, Norton AntiSpam and NortonSystem Works. Worked as a Senior Technical Trainer for NIIT Limited teaching higher end programminglanguages like C, C++, VB.NET for 1 year.; Worked for Boston Computer Institute as Center Head for Andheri (West) for 2 years joined the institute as Junior Faculty and was promoted to the above post due to thesincere work, commitment and dedication. Worked for Computer Business Management India Limited as Sr.Faculty for 1 yearhandling high end subjects like Oracle, C++, Visual Basic. Worked for American School of Computer Information, India as Junior Faculty for 2years teaching computer languages for Corporate Clients in Mumbai and Gujrat.

Advanced Management Programme In Fintech And Financial Blockchain, Advanced Management Programme In Fintech And Financial Blockchain, Excellent

IIM Calcutta, in association with TalentSprint, offers a 9-month Advanced Management Programme in FinTech and Financial Blockchain.

Bachelors; Masters Diploma, Commerce; Software Engineering

Studied Commerce

B.Com, Commerce

Studied Commerce

Bachelor Of Commerce (B.Com.), Business/Commerce, General

Commerce

Advanced Management Program In Fintech And Financial Blockchain, Blockchain