Ownership: Fine Hospitality Head up sales & marketing efforts for 125 room Holiday Inn Express hotel in the Chandler/Ahwatukee area off I-10; maintain current base client business & pursue leads for new business via internet contacts, brand RFP's, 3rd party leads from brand sources, chamber membership & outside sales calls. Manage bookings for a 720 square foot meeting room. Client base is 65% Corporate, 20% Government/Military and 15% Leisure. Corporate clients include Intel, Microchip, National Semiconductor, John Deere, and Lowe's. Government guests include state & federally contracted employees & military groups attending specialized training. Leisure guests mainly from Firebird Raceway, Rawhide Western Town, to youth hockey & soccer, college baseball and weddings. 1 year

Shell Vacation Resorts consists of 2 divisions: traditional retail hotel operations & resort timeshare sales. Worked in the Shell National Marketing & Sales office based out of the Orangetree Golf Resort. Assisted the team in planning strategies for all of the Shell vacation resorts in the U.S. & Canada. Coordinated sales & marketing ideas with efforts of sales teams at each resort. My main job was to implement a new referral rewards program for resort guests including outbound sales efforts via phone, email & mass mailings to past resort guests; maintained database via spreadsheet. The two objectives of program were to create an incentive to encourage repeat stays & to build a database of contacts for Shell Timeshare division. Implemented rewards program via % off discount certificates to encourage referrals. Program strategy changed & moved to Chicago. 1.5 years

Shell Vacation Resorts consists of 2 divisions: traditional retail hotel operations & resort timeshare sales. Worked in the Shell National Marketing & Sales office based out of the Orangetree Golf Resort. Assisted the team in planning strategies for all of the Shell vacation resorts in the U.S. & Canada. Coordinated sales & marketing ideas with efforts of sales teams at each resort. My main job was to implement a new referral rewards program for resort guests including outbound sales efforts via phone, email & mass mailings to past resort guests; maintained database via spreadsheet. The two objectives of program were to create an incentive to encourage repeat stays & to build a database of contacts for Shell Timeshare division. Implemented rewards program via % off discount certificates to encourage referrals. Program strategy changed & moved to Chicago.

Coordinated with Food/Beverage Director to manage meeting & event services for 10,000 + square feet of event space. Sold even & catering services via phone appointment & site visits. Used SAMS system for client tracking. Maintained internal & outside contacts to potential sales clients; continued to perform all duties of Catering & Events Manager. Maintained working relationship with CVB & other industry professionals; performed revenue management & Internet strategies.Hotel has since closed to become ASU housing dormitories.

Coordinated with Director of Sales & Food/Beverage Director to manage meeting & event services for 10,000 + square feet of event space. Sold even & catering services via phone appointment & site visits. Used SAMS system for client tracking. In November 2004, hotel was sold to ZMC – promoted to Director of Sales. 11/2004 – 5/2005: Director of Sales Maintained internal & outside contacts to potential sales clients; continued to perform all duties of Catering & Events Manager; maintained working relationship with CVB & other industry professionals; performed revenue management & Internet strategies.

Supervised all front desk & reservation operations. Worked with GM in hiring and training of new staff. Management company later purchased Quality Inn Downtown Phoenix. Hotel later left Choice franchise & went independent as Sunshine Hotel & Suites. Transferred to Reservations Manager & worked closely with the Sales Department on special accounts & conducted property site tours as needed. Left hotel as there were no further advancement opportunities made available.

Hotel's main clients were local corporate & distressed airline passengers. Setup and maintained area information guide for front desk & guests. Hotel ownership changed; transferred to Quality Hotel & Resort/Sunshine Hotel & Suites.Supervised all front desk & reservation operations. Worked with GM in hiring and training of new staff. Management company later purchased Quality Inn Downtown Phoenix. Hotel later left Choice franchise & went independent as Sunshine Hotel & Suites. Transferred to Reservations Manager & worked closely with the Sales Department on special accounts & conducted property site tours as needed. Left hotel as there were no further advancement opportunities made available.1.5 years: Quality Hotel & Resort / Sunshine Hotel & Suites

Traveled to various locations in U.S. to work closely w/ management & train all levels of hotel staff; worked closely w/ regional marketing & corporate staff to determine training needs for hotels, attended regional marketing meetings & annual convention. Other positions: Worldwide Sales Group - including Travel Agent Commissions, Rate & RFP solicitation process for multiple brands including Ramada, Howard Johnson, Wingate Inn, and Days Inn; Quality Assurance monitoring for Ramada & Days Inn reservation call center agents

Last position: Hotel Staff Trainer-Howard Johnson. Traveled to various locations in U.S. to work closely w/ management & train all levels of hotel staff; worked closely w/ regional marketing & corporate staff to determine training needs for hotels, attended regional marketing meetings & annual convention. Other positions: Worldwide Sales Group - including Travel Agent Commissions, Rate & RFP solicitation process for multiple brands including Ramada, Howard Johnson, Wingate Inn, and Days Inn; Quality Assurance monitoring for Ramada & Days Inn reservation call center agents; Reservation Agent for Ramada & Days Inn call center.