Md Abdus Samad Email & Phone Number

Canada

• Provided technical assistance to troubleshoot, diagnose and implement solutions for any software, hardware, and network related inquires made to the Technical Support Desk.• Upgraded Windows 7 to Windows 10 for all users. Built PCs and laptops to corporate standards. • Set up Active Directory, Microsoft Exchange email accounts and configured all settings for new/existing users. Changed user's permission, added, removed AD user accounts. • Office 365 Support, maintenance, and administration (Account provisioning, MFA, distribution group creation). SharePoint administration and support. • Migrated users to Azure AD from on Premise AD.• Recorded diagnostics and troubleshooting in the Fresh desk Ticketing System.• Working closely with the development team and reporting software bugs in Jira to the continued success and improvement of the product. Using Fiddler web debugging tool to debug web applications. • Look after the disaster recovery procedures and keep the network scanned for any security vulnerabilities.• Configured new printers to the Network (IP Address and Naming). Provided technical assistance for printer/scanner/driver issues.• Configure 8x8 IP Phones. Supported VOIP phone systems.• Break/fix of servers/workstations, laptops, printers• Responsible for installation, integration, configuration, operation and maintenance of audio, video, and telecommunication products.• Configured DHCP, DNS, TCP/IP and Clients for Microsoft Networks. Configured Cisco Routers (3800 series) and Cisco catalyst 3850 series Switches.• Maintaining inventory of all equipment and providing the IT inventory reports to the Finance department.

Canada

• Provided computer help desk support via telephone communications with end-users.• Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions in Microsoft Dynamics CRM software.• Troubleshooting of computer software/hardware of PCs and laptops of different brands (Dell, IBM, Lenovo, HP, Acer, Asus, etc.) and spyware/virus removal.• Configured and provided technical support to Windows XP/Vista/7/8, Windows Server 2008, 2012, Linux and Mac OS.• Provided all levels of support for Office suite, Antivirus, Firewall, Adobe Acrobat, Intuit tax software, Printer, Scanner etc. using LogMeIn Remote service.• Performed troubleshooting services to isolate, diagnose, and fixed networking issues, communication, and other equipment.