Md. Abul Bashar Email & Phone Number

Moncton, New Brunswick, Canada

• Resolve customer issues regarding orders, payments, product inquiries, delivery status, and any other concerns to ensure a positive customer experience and ensure customer satisfaction in a timely manner.• Developing and maintaining strong customer relationships by responding professionally and appropriately.• Provide exceptional customer service and solutions to each customer unique needs, and solving their problems and inquiries at first contact.• Document all customer calls… Show more • Resolve customer issues regarding orders, payments, product inquiries, delivery status, and any other concerns to ensure a positive customer experience and ensure customer satisfaction in a timely manner.• Developing and maintaining strong customer relationships by responding professionally and appropriately.• Provide exceptional customer service and solutions to each customer unique needs, and solving their problems and inquiries at first contact.• Document all customer calls, inquiries, actions in customers account after a solution has been presented.• Escalate customers inquiries to the appropriate department when needed.• Proactively follow up with customers to ensure their concerns have been adequately addressed and provide assistance as required to ensure their satisfaction.• Identify opportunities to promote additional products or services to customers and effectively communicate relevant offers to enhance their shopping experience.• Upselling and cross-selling products and services. Show less

Moncton, New Brunswick, Canada

• Greets all customers in a polite and friendly manner.• Build strong customer relationships and deliver excellent customer service.• Processes all purchase transactions in a timely and efficient manner.• Effectively communicate with clients and team members to ensure quality customer service.• Promotes company sponsor programs, i.e., credit card service, product protection and charity initiatives.• Ensures safe work practices are followed including proper lifting and keep… Show more • Greets all customers in a polite and friendly manner.• Build strong customer relationships and deliver excellent customer service.• Processes all purchase transactions in a timely and efficient manner.• Effectively communicate with clients and team members to ensure quality customer service.• Promotes company sponsor programs, i.e., credit card service, product protection and charity initiatives.• Ensures safe work practices are followed including proper lifting and keep work area clean and organized.• Understand and determine the customer needs to recommend specific product or service to the customers. Show less

Cumilla, Bangladesh

• Responsible for overseeing and managing sales operations within a specific geographical area. • Managing, training, and providing overall guidance to the sales team in assigned region.• Setting reasonable sales targets to be achieved by the regional sales team.• Monitoring the performance of the sales team and motivating members to meet or exceed sales targets.• Prepare effective sales plan & marketing strategy in order to achieve the target & explore new… Show more • Responsible for overseeing and managing sales operations within a specific geographical area. • Managing, training, and providing overall guidance to the sales team in assigned region.• Setting reasonable sales targets to be achieved by the regional sales team.• Monitoring the performance of the sales team and motivating members to meet or exceed sales targets.• Prepare effective sales plan & marketing strategy in order to achieve the target & explore new markets.• Identify new market opportunities and ensure effective development of sales and profit maximization.• Plan, organize, direct and control regional sales staff to meet the organization objective.• Prepare reports on customer needs, problems, interests and potential for new products & services.• Prepare monthly business plan in terms of market expansion, new customer acquisition, channel partners productivity, business growth, variance analysis, competitor’s market share. Show less

Comilla

• Achieving the sales target, distribution coverage extension and transaction target of respective areas.• Identify, recruit and on-board new distributor/agents channel within assigned areas.• Meet organizational goal by achieving sales target through sincere effort & leadership skills.• Identify new market opportunities and ensure effective development of sales and marketing.• Plan, suggest and execute trade and consumer engagement activities.• Conduct business plan review… Show more • Achieving the sales target, distribution coverage extension and transaction target of respective areas.• Identify, recruit and on-board new distributor/agents channel within assigned areas.• Meet organizational goal by achieving sales target through sincere effort & leadership skills.• Identify new market opportunities and ensure effective development of sales and marketing.• Plan, suggest and execute trade and consumer engagement activities.• Conduct business plan review meetings with sales team.• Develop excellent relationship with the agents, super agents and locally influential as whole.• Prepare monthly business plan in terms of market expansion, new customer acquisition, channel partners productivity, business growth, variance analysis, competitor’s market share.• Prepare reports on customer needs, problems, interests, market situation, competitive activities, and potential for new products/services. Show less

Dhaka, Bangladesh

• Responsible for driving the area sales plan and strategy to increase market share and achieve monthly, quarterly & yearly sales target through sincere efforts & leadership skills.• Visit different Areas and Territories for addressing operational problem and solving them efficiently.• Collecting customer feedback and providing updates to senior management.• Monitoring stock flow, market movement and sales promotions to ensure successful execution.• To appoint right distributor… Show more • Responsible for driving the area sales plan and strategy to increase market share and achieve monthly, quarterly & yearly sales target through sincere efforts & leadership skills.• Visit different Areas and Territories for addressing operational problem and solving them efficiently.• Collecting customer feedback and providing updates to senior management.• Monitoring stock flow, market movement and sales promotions to ensure successful execution.• To appoint right distributor & ensure distribution footprint as door steps as well as their ROI.• Looking for new opportunities to expend company business in the respective area.• Make sure that marketing collateral is available at all location and displayed properly.• Maintain strong relationship with distributors, agents & customers and meet their requirement efficiently. Show less

Comilla & Chittagong, Bangladesh

• Deliver the highest level of customer service and present appropriate solutions in a compelling, positive and professional way. • Handling customers with the highest priority and providing satisfactory service.• Providing exceptional customer service to all customers on a daily basis• Develop and execute branch sales strategies to maximize the revenues.• Clearly communicate and explain pricing, promotions and products to customers.• Ensure maximum support to the customer… Show more • Deliver the highest level of customer service and present appropriate solutions in a compelling, positive and professional way. • Handling customers with the highest priority and providing satisfactory service.• Providing exceptional customer service to all customers on a daily basis• Develop and execute branch sales strategies to maximize the revenues.• Clearly communicate and explain pricing, promotions and products to customers.• Ensure maximum support to the customer, providing the best customer experience.• Achieve assigned goals and business objectives by promoting product and services and completing business processes in a timely and accurate manner. Show less

Comilla, Bangladesh

• Increasing sales and building relationships with customers• Responsible for customer service and directing customer complaints to the appropriate officers• Developed and sustained a unique relationship with customers• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where… Show more • Increasing sales and building relationships with customers• Responsible for customer service and directing customer complaints to the appropriate officers• Developed and sustained a unique relationship with customers• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.• Developing relationships with customers to grow and create additional sales; assisting clients with making purchasing decisions.• Maintain professional manners to build long term relationships with key/target customers. Show less

Master Of Business Administration (Mba), Marketing

M.Com, Accounting, 2Nd Class

Ssc, Science