• Managed and improved technical and customer support operations across multiple locations.• Provided training and support for teams, elevating service delivery standards.• Configured CRM systems, conducted audits, and executed troubleshooting measures to maintain service quality.

Delivered exceptional customer service and provided technical assistance for prescription filling and insurance verification.

Ensured accuracy in medication preparation and dispensation, supporting healthcare staff with quality and compliance in patient care.

• Built customer relationships and provided product knowledge.• Processed transactions and managed inventory.• Achieved sales targets and mentored new staff.Repair Technician• Diagnosed and repaired hardware and software issues on mobile devices and computers.• Managed customer expectations and provided technical support.

Delivered exceptional customer service and provided technical assistance for prescription filling and insurance verification.

• Conducted surveillance and maintained access control.• Responded to security breaches and provided customer service to guests.

• Taught IT skills to government officials, enhancing digital literacy.• Developed customized training materials and conducted assessments.

• Recording, editing, and transcribing audio discussions into text• Managing the technical aspects of recording and transcription processes• Ensuring high-quality audio recordings through proper equipment setup and maintenance• Coordinating with team members to schedule recording sessions and ensure smooth operations• Implementing best practices for audio editing and transcription accuracy• Reviewing and proofreading transcriptions for clarity and completeness• Training staff on transcription software and audio recording techniques• Troubleshooting technical issues related to recording equipment and software• Maintaining organized records of transcriptions and audio files• Collaborating with stakeholders to understand transcription needs and requirements

• Delivered training on MS Windows, MS Office, Visual Basic, and database management• Conducted basic to advanced classes tailored for government employees and high-ranking officials• Developed customized training materials and curricula to meet specific learning needs• Facilitated hands-on workshops to enhance practical skills and application• Assessed participants’ understanding and provided feedback for improvement• Supported participants with hardware and software troubleshooting techniques• Created a collaborative learning environment to encourage engagement and interaction• Maintained records of training sessions and participant progress• Collaborated with government departments to align training with organizational goals• Provided ongoing support and resources to enhance digital literacy and skills development

• Directed administrative operations and staff management• Coordinated high-level meetings and strategic initiatives• Managed communications between Senate members and external stakeholders• Oversaw scheduling and document management for the office• Provided support in policy development and legislative processes• Facilitated collaboration among various government departments• Ensured adherence to protocol and administrative guidelines• Assisted in the planning and execution of official events and engagements

• Provided comprehensive administrative support and handled communications.