Md. Rezaur Rahman

Md. Rezaur Rahman Email and Phone Number

Customer Experience Consultant | Advisor - HB Associates @
Md. Rezaur Rahman's Location
Dhaka, Bangladesh, Bangladesh
Md. Rezaur Rahman's Contact Details

Md. Rezaur Rahman work email

Md. Rezaur Rahman personal email

n/a
About Md. Rezaur Rahman

Proven track record in leading large scale service operations in Telco, Air Express, ISP, Online Marketplace and BPO industries. Detail oriented individual with a high level of adaptability, data focus, analytical skills and customer orientation.Managing complex operations | Data analysis | Cross functional collaboration | People management | Process improvisation | Operations scaling | Performance management | Training & Development | CSAT strategies | Contact center management

Md. Rezaur Rahman's Current Company Details
Freelance

Freelance

Customer Experience Consultant | Advisor - HB Associates
Md. Rezaur Rahman Work Experience Details
  • Freelance
    Customer Service Consultant
    Freelance Jul 2024 - Present
  • Sebpo
    Vice President Of Bangladesh Operations
    Sebpo Sep 2020 - Jul 2024
    Dhaka, Bangladesh
    View
  • Sebpo
    Head Of Strategy & Program Management
    Sebpo Nov 2017 - Aug 2020
    Dhaka
    View
  • Ekhanei.Com
    Director, Customer Service & Moderation
    Ekhanei.Com Apr 2015 - May 2017
    Dhaka
    View
  • Augere Wireless Broadband Bangladesh Ltd (Qubee)
    Chief Customer Services Officer
    Augere Wireless Broadband Bangladesh Ltd (Qubee) Aug 2011 - Mar 2015
    Dhaka
    View
  • Pacific Bangladesh Telecom Ltd (Citycell)
    General Manager, Call Centre Operations
    Pacific Bangladesh Telecom Ltd (Citycell) Jan 2010 - Jan 2011
    Dhaka
    View
  • Pacific Bangladesh Telecom Ltd (Citycell)
    Deputy General Manager - Call Center Operations
    Pacific Bangladesh Telecom Ltd (Citycell) Jan 2007 - Dec 2009
    Dhaka
    View
  • Pacific Bangladesh Telecom Ltd (Citycell)
    Call Center Manager
    Pacific Bangladesh Telecom Ltd (Citycell) Oct 2005 - Dec 2006
    Dhaka
    View
  • Banglalink Gsm
    Manager Careline
    Banglalink Gsm Jan 2005 - Oct 2005
    Dhaka
    View
  • Dhl
    Customer Service Manager
    Dhl Jan 2004 - Jan 2005
    Dhaka
    View
  • Dhl
    Duty Manager Customer Service
    Dhl Sep 2001 - Dec 2003
    Dhaka
    View
  • Tm International Bangladesh Limited (Aktel)
    Assistant Manager Customer Service
    Tm International Bangladesh Limited (Aktel) Jun 1999 - Aug 2001
    Dhaka

Md. Rezaur Rahman Skills

Leadership Scheduling Management People Management Customer Retention Call Center Administration Business Development Contact Center Management Team Management Team Leadership Performance Appraisal Process Improvement Customer Service Management Back Office Operations Customer Relationship Management Quality Assurance Workforce Management Telemarketing Contact Centers Customer Insight Training Individual Counselling Employee Training Customer Service Behavioral Interviewing Business Strategy Management Call Center Development Outsourcing Call Centers Recruiting Crm Data Mining

Md. Rezaur Rahman Education Details

  • University Of Dhaka
    University Of Dhaka
    Master'S Degree

Frequently Asked Questions about Md. Rezaur Rahman

What company does Md. Rezaur Rahman work for?

Md. Rezaur Rahman works for Freelance

What is Md. Rezaur Rahman's role at the current company?

Md. Rezaur Rahman's current role is Customer Experience Consultant | Advisor - HB Associates.

What is Md. Rezaur Rahman's email address?

Md. Rezaur Rahman's email address is re****@****bpo.com

What schools did Md. Rezaur Rahman attend?

Md. Rezaur Rahman attended University Of Dhaka.

What skills is Md. Rezaur Rahman known for?

Md. Rezaur Rahman has skills like Leadership, Scheduling Management, People Management, Customer Retention, Call Center Administration, Business Development, Contact Center Management, Team Management, Team Leadership, Performance Appraisal, Process Improvement, Customer Service Management.

Not the Md. Rezaur Rahman you were looking for?

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  • Md. Rezaur Rahman

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    Hr, Admin & Procurement Professional With 11+ Years Of Experience, Former- | Netherlands Embassy | British Council | Novartis Bangladesh Ltd. | Rangs Pharma Ltd. | North South University | East West University
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    Internal Audit | Joint Assistant Vice President At Delta Life Insurance Company Limited.
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