Matt Delaney Email and Phone Number
Matt Delaney work email
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Matt Delaney personal email
Experience with enterprise software, software and monitoring tools, as well as troubleshooting enterprise and consumer devices. I have worked in a large business environment with a sophisticated network setup and have supported a wide variety of devices. Working at SUNY Brockport offered experience working with end users and supporting their needs, while also working on campus infrastructure.
Verkada
View- Website:
- verkada.com
- Employees:
- 455
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Technical TrainerVerkada Jun 2024 - PresentManhattan, New York, United States- Trained Verkada partners/installers on installation and best practices of entire Verkada product suite- Delivered effective in-person training programs within US/Canada/Europe to enhance installer proficiency for maximum end-customer satisfaction- Created engaging training materials and conducted hands-on workshops.- Managed training kit construction in EMEA market- Strong communication and presentation skills.- Passionate about continuous improvement and customer satisfaction.
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Senior Technical Support EngineerVerkada Feb 2024 - Jun 2024San Mateo, California, United States- Lead a successful team of interns and new-hires in troubleshooting and case management- Proactively engaged in customer calls to descalate complex situations- Supported coworkers in resolving customer cases to ensure a successful outcome for the customer= Achievements Quantified =====- Maintained 6.7/7 Average Quartarly CES Score- Over 5200 Customer Cases resolved in first 18 months
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Technical Support EngineerVerkada Jun 2022 - Feb 2024San Mateo, California, United States- Help customers with a wide range of issues including: - Physical Installs and troubleshooting - Full stack network troubleshooting - SCIM and SAML integration/troubleshooting - User administration and permissions- Create documentation best usage of our internal tooling- Writing scripts to automate often repeated tasks= Achievements Quantified =====- Resolved over 3,500 cases within my first year at Verkada - Achieved an average Customer Effort Score (CES) score: 6.7/7
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Operations ManagerWbsu, 89.1 The Point May 2021 - May 2022Brockport, New York, United States- Managing one of the largest college radio stations in New York, covering 7 counties with 500,000 potential listeners.- Oversaw a 6 figure budget, allocating funds for capital equipment and major station renovations.- Distributed resources (time, personnel, etc.) among different tasks- Interviewed and hired a 10 person board of directors- Attended NAB tradeshow at the Las Vegas convention center- Gave in-depth training and created documentation for major procedures and equipment in the station. -
Program DirectorWbsu, 89.1 The Point Dec 2020 - May 2021Brockport, New York, United States
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Website DirectorWbsu, 89.1 The Point May 2019 - Dec 2020Brockport, New York, United States
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Network SpecialistSuny Brockport May 2021 - May 2022Brockport, New York, United States- Worked on live networks with thousands of connected devices. - Configured enterprise equipment that support critical processes. - Experience with industry standard equipment from Cisco, Fluke, Ekahau, Palo Alto, etc.- Created network diagrams from using MS Visio, LucidChart- Performed surveyed and redesigned wireless infrastructure to decrease interference. -
Desktop Support SpecialistSuny Brockport Dec 2019 - May 2022Brockport, New York, United States- Imaged, provisioned, and supported hundreds of desktops and laptops.- Provided personable support to end users to ensure needs were met.- Used ticketing software to ensure process were documented to support cooperation with peers.
Matt Delaney Education Details
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Computer And Information Sciences, General
Frequently Asked Questions about Matt Delaney
What company does Matt Delaney work for?
Matt Delaney works for Verkada
What is Matt Delaney's role at the current company?
Matt Delaney's current role is Technical Trainer @ Verkada | CCNA.
What is Matt Delaney's email address?
Matt Delaney's email address is md****@****ort.edu
What schools did Matt Delaney attend?
Matt Delaney attended Suny Brockport.
Who are Matt Delaney's colleagues?
Matt Delaney's colleagues are Stephen Stelter, Brady Thomas, Matt Bonci, Luke White, Byungkyu Yoo, William Lin, Carmine Amorelli.
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Matt Delaney
Brooklyn, Ny7aol.com, 2u.com, mail.roanoke.edu, emeritus.com, gmail.com, brookdale.com, brookdale.com6 +141050XXXXX
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