Matt Delaney Email & Phone Number

Manhattan, New York, United States

- Trained Verkada partners/installers on installation and best practices of entire Verkada product suite- Delivered effective in-person training programs within US/Canada/Europe to enhance installer proficiency for maximum end-customer satisfaction- Created engaging training materials and conducted hands-on workshops.- Managed training kit construction in EMEA market- Strong communication and presentation skills.- Passionate about continuous improvement and customer satisfaction.

San Mateo, California, United States

- Lead a successful team of interns and new-hires in troubleshooting and case management- Proactively engaged in customer calls to descalate complex situations- Supported coworkers in resolving customer cases to ensure a successful outcome for the customer= Achievements Quantified =====- Maintained 6.7/7 Average Quartarly CES Score- Over 5200 Customer Cases resolved in first 18 months

San Mateo, California, United States

- Help customers with a wide range of issues including: - Physical Installs and troubleshooting - Full stack network troubleshooting - SCIM and SAML integration/troubleshooting - User administration and permissions- Create documentation best usage of our internal tooling- Writing scripts to automate often repeated tasks= Achievements Quantified =====- Resolved over 3,500 cases within my first year at Verkada - Achieved an average Customer Effort Score (CES) score: 6.7/7

Brockport, New York, United States

- Managing one of the largest college radio stations in New York, covering 7 counties with 500,000 potential listeners.- Oversaw a 6 figure budget, allocating funds for capital equipment and major station renovations.- Distributed resources (time, personnel, etc.) among different tasks- Interviewed and hired a 10 person board of directors- Attended NAB tradeshow at the Las Vegas convention center- Gave in-depth training and created documentation for major procedures and equipment in the station.

Brockport, New York, United States

Brockport, New York, United States

Brockport, New York, United States

- Worked on live networks with thousands of connected devices. - Configured enterprise equipment that support critical processes. - Experience with industry standard equipment from Cisco, Fluke, Ekahau, Palo Alto, etc.- Created network diagrams from using MS Visio, LucidChart- Performed surveyed and redesigned wireless infrastructure to decrease interference.

Brockport, New York, United States

- Imaged, provisioned, and supported hundreds of desktops and laptops.- Provided personable support to end users to ensure needs were met.- Used ticketing software to ensure process were documented to support cooperation with peers.