Matthew Calder Email & Phone Number

United States

Columbia, South Carolina Area

Columbia, South Carolina Area

• Perform maintenance, upgrade, and management of current environment.• Managed approximately 110 users and 350 devices.• Management of Information technology projects including system upgrades, implementation, and company expansion through extending infrastructure.• Design, implement, and manage a network strategy on three physical sites.• Design, implement, and manage Active Directory, DHCP, DNS, Microsoft Hyper-V, File and Print, WSUS, Symantec Endpoint Protection, Spiceworks, Dell KACE, Exaqvision Video Management System, RemoteApp servers, and Google Apps for Business.• Ubuntu Linux core, POSTFIX• Managed Mitel PBX phone system• Managed storage and Dell Servers, and NAS servers for the enterprise.• Management of Office 365 Enterprise 3 package• Management of Dell Powerconnect switches.• Create redundant systems and infrastructure to reduce downtime.• Creation of scripts for automation of tasks for servers and desktops using both VBScript and Powershell• Standardized equipment including computers, software, telephony equipment, and networking equipment, and applications.• Held close relationship with Dell, CDW, and local partners in order to ensure the best product purchasing, and support.• Documentation of internal systems using both a knowledge base, and technical documentation.• Work with companies to secure services such as printing and copying solutions, internet service upgrades, desktop standardization, telephony including upgrades, and cloud based backup solutions using EVault, and other solutions that would benefit the company or increase security or efficiency.• Establish notification systems, ticketing systems, company wide policies and procedure.• Upgrade and manage infrastructure including telephony, programmable switches, and use of VLANS to handle high volumes of data and company growth.• Research and learn about new technologies that might benefit the company, and improve efficiency. • Draw and terminate Cat 5, cat 6 cabling

• Provided third level support for Helpdesk and Desktop support technicians.• Supported approximately 1560 users and 52 different departments.• Designed and implemented Microsoft Systems Management Server (SMS).• Designed VB Scripts and Hypertext Applications (HTA) for automation of various tasks performed by Helpdesk, Desktop Support, application servers and Active Directory Management.• Designed and managed Active Directory for Service Level Agreement (SLA) departments.• Managed permissions on Active Directory objects, Files, folders, and Print Queues.• Automated methods of migration from Novell eDirectory to Microsoft Active Directory.• Designed, tested, and managed Group Policies and Preferences for SLA Departments.• Managed Windows system images using Sysprep and Symantec Ghost.• Recommended and documented procedures for training and support of both internal and external customers.• Packaged applications for deployment with both SMS, Tivoli Endpoint Management (Formerly BigFix), and Group Policy.• Selected and recommended applications for procurement to enable organization to provide more efficient customer support and systems management.

• Provided telephone support to resolve various problems pertaining to computers, telephones and other areas of expertise.• Resolved issues relating to networking, hardware issues, software issues, and application issues. • Created, assigned, escalated and resolved tickets concerning customer related issues. Monitored various systems and services for outages, and problems.• Worked with various departments to resolve issues.• Assisted faculty, staff, students, and fellow colleagues.

• Administrated all areas of Information Technology.• Managed Active Directory users, groups, and computer accounts• Designed and implemented Group Policy.• Administrated approximately 30 clients, and provided support, maintenance, upgrades and repair for clients. • Used Shavlik HFNetChk Pro to administrate patch pushing, and used Executive Software Sitekeeper for license compliance. • Provided management to a Windows 2000 Server. • Managed printers, files, and Folders.

• Responsible for computer sales and support.• Answered detailed technical questions concerning computer systems and peripherals. • Assisted customers in the purchase of Laser and Ink jet printers, scanners, and networking devices.• Recommended purchases of hardware and software by describing the advantages and disadvantages.• Received departmental recognition for exceeding management goals and objectives on several occasions.

• Provided support for over 300 users.• Assisted in the maintenance, upgrade, and repair of systems.• Deployed system images to clients by use of Symantec Norton Ghost.• Client hardware included all types of peripherals including printers, network cards, modem cards, etc.•Expanded Ethernet network subnet to support 64 additional drops using fiber and UTP connections.• Used Track It software to manage client installed software inventory and created custom reports using Crystal Reports.• Installed and supported all MS Window office products. Supported and configured servers and clients using Windows and Novell platforms.

Bachelor'S Degree, Administrative Information Management

Education record

Activities and Societies: Football