Matthew Calder Email & Phone Number

United States

Columbia, South Carolina Area

Columbia, South Carolina Area

• Perform maintenance, upgrade, and management of current environment.
• Managed approximately 110 users and 350 devices.
• Management of Information technology projects including system upgrades, implementation, and company expansion through extending infrastructure.
• Design, implement, and manage a network strategy on three physical sites.
• Design, implement, and manage Active Directory, DHCP, DNS, Microsoft Hyper-V, File and Print, WSUS, Symantec Endpoint Protection, Spiceworks, Dell KACE, Exaqvision Video Management System, RemoteApp servers, and Google.
• Ubuntu Linux core, POSTFIX

• Provided third level support for Helpdesk and Desktop support technicians.
• Supported approximately 1560 users and 52 different departments.
• Designed and implemented Microsoft Systems Management Server (SMS).
• Designed VB Scripts and Hypertext Applications (HTA) for automation of various tasks performed by Helpdesk, Desktop Support, application servers and Active Directory Management.
• Designed and managed Active Directory for Service Level Agreement (SLA) departments.
• Managed permissions on Active Directory objects, Files, folders, and Print Queues.

• Provided telephone support to resolve various problems pertaining to computers, telephones and other areas of expertise.
• Resolved issues relating to networking, hardware issues, software issues, and application issues.
• Created, assigned, escalated and resolved tickets concerning customer related issues. Monitored various systems and services for outages, and problems.
• Worked with various departments to resolve issues.
• Assisted faculty, staff, students, and fellow colleagues.

• Administrated all areas of Information Technology.
• Managed Active Directory users, groups, and computer accounts
• Designed and implemented Group Policy.
• Administrated approximately 30 clients, and provided support, maintenance, upgrades and repair for clients.
• Used Shavlik HFNetChk Pro to administrate patch pushing, and used Executive Software Sitekeeper for license compliance.
• Provided management to a Windows 2000 Server.

• Responsible for computer sales and support.
• Answered detailed technical questions concerning computer systems and peripherals.
• Assisted customers in the purchase of Laser and Ink jet printers, scanners, and networking devices.
• Recommended purchases of hardware and software by describing the advantages and disadvantages.
• Received departmental recognition for exceeding management goals and objectives on several occasions.

• Provided support for over 300 users.
• Assisted in the maintenance, upgrade, and repair of systems.
• Deployed system images to clients by use of Symantec Norton Ghost.
• Client hardware included all types of peripherals including printers, network cards, modem cards, etc.
• Expanded Ethernet network subnet to support 64 additional drops using fiber and UTP connections.
• Used Track It software to manage client installed software inventory and created custom reports using Crystal Reports.

Bachelor'S Degree, Administrative Information Management

Education record

Activities and Societies: Football