Veterans Service Representative
Greater Philadelphia Area
• Explained benefit programs and entitlement criteria, analyzed claims material, identified issues, gathered relevant evidence, conducted interviews to adjudicate claims and input data necessary to generate the award and notification letter to the veteran describing the decision.• Made determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence and the evaluation of evidence of income, employability, dependence and relationship.• Requested examinations, re-examination or opinions to evaluate disabilities resulting from diseases or injuries.• Reviewed claims cases to assure all issues had been addressed, applied and interpreted VA laws, including veterans' case law, existing statutes and procedures, precedent rulings and state law in the adjudication process.• Conducted interviews in person or by phone with veterans, representatives and advocates to explain the full range of VA benefits and related programs.• Prepared and released correspondence for use by other federal, state and local agencies.Utilized various electronic data processing (EDP) systems to input data for processing claims and generate automated correspondence.