Responsible for project management of new implementations, mobilisations and change management programs. Managing stakeholders throughout all stages of the project.Assessment and consultation of existing business processes with a view for continuous improvementUnderstanding and translating business requirements whilst being the conduit between both internal/external development teams and operational teams to provide practical solutions that are in-line with the business strategy.

In Addition to Role description of Area Delivery Controller:Leading a team of 3 Area Controllers (Supervisors) within a large Reactive Maintenance contract, Each responsible for approx 14 DLO of varying trade sets.Management of subcontractors. Completion follow ups, financial approval. Regular H&S briefings. Technical assistance and liaison with planning teams, client & customersOperative & Supervisor Efficiency reporting & monitoring including disciplinary actions.

Assisted with project management of new mobile IT suite for varied applications within the field. Including integration between existing IT suits and new. 1stTouch / Optitime / Accuserve / COINSAttendance to weekly/monthly client progression meetings, and ongoing KPI meetings with expectation for results generation across all contracts in the regionOversee and conduct all aspects of reactive and planned preventative maintenance (PPM) ensuring work is carried out to the highest standard in line with industry, company and client specifications, adjusting proactively to any issues that arise within projectsDirect management of a 50 strong responsive team of various trade engineers plus sub-contractors, with emphasis on Health & Safety, value for money and 1st time fixesManagement of working materials, ordering stock and managing lead times to meet project requirementsQuality control including post and direct labour inspections of various trades with further and completed works reporting and van inspectionsCarrying out presentations of Tool Box Talks promoting good working practices, health and safety & new procedures to increase team knowledge and expertiseActive resource and people management, ensuring that the operational team deliver a productive service to each contract, and achieve maximum commercial performance and client satisfaction. Promote and develop best practiceAchieved large cost savings by designing and implementing a new Scheme within the Family Mosaic contract to fit new standardised range electrical fittings within all existing and further housing stockProvide support & advice on procedures and technical matters. Complete effective and regular job reviews for multi-trade operatives. Ensure all personnel have access to company policy and procedure. Accountability for high profile works requiring management control, providing mapping plans, schedules and variation orders

Carrying out all aspects of reactive & PPM electrical maintenance including inspection & testing in domestic, communal, void & disrepair environments, to a high standard, in-line with industry, company and client specifications.Providing a high level of customer service at all times, whilst promoting a smart and professional company image.Management of own working materials. Stock ordering and lead timesCovering Absent/holiday Chargehands/Team leaders/Supervisors•Daily duties would involve issue of scheduled work, and delegation of non scheduled work. Checking submitted PIR test reports. Collation and checking of operative payroll/timesheets. Carrying out post and direct labour inspections of all trades with further & completed works reporting. Weekly Presentation of “Tool Box Talks”. Meeting client and sub-contractors. Van inspections

Working on small and large construction contracts, with values ranging from £1000 to £250mil, in all aspects of engineering, often to tight deadlines & difficult environments.Communicating and working alongside local sub-contractors, often where language barriers are present.Running, issuing and accounting of the stores dept, in both manual and computer database accounts. Often involving situations where problem solving, multi tasking and attention to fine detail is requiredGiving presentations/training to all levels of personnel, in groups of up to 50 personsPromoted to Team leader/Lcpl•In addition to the above responsibilities my daily duties would also include ensuring that my team worked sufficiently and effectively throughout the daily tasks. Organising shift rotors. Attending briefings and conducting briefings to lower ranks. Overseeing disciplinary works parties & reporting to line manager.

First line customer care for passing trade and booked appointments, including telephone enquiries, and “mailshot” repliesFinalisation of small and large sales including direct payments, credit applications, and aftersales enquiriesFollow up sales on potential leads, including home/site visitsEnsuring that all products in showroom are presentableAttendance to sales initiative meetingsAssistance to coordinating event days held on site