Marco V. (Vinnie) Diaz Velazquez Email & Phone Number

New York, Ny, Us

Redwood City, California, Us

Cyara is the world’s leading Customer Experience (CX) Assurance platform provider. Cyara helps enterprises proactively measure operational CX from the outside in, identifying customer-impacting defects, and become agile to enable continuous delivery across digital and voice channels. Every day, the most recognizable brands in the world trust Cyara Platform to deliver customer smiles at scale.

Akron, Ohio, Us

Responsible for positioning and developing VHT Navigator in key accounts worldwide, showing the benefits of having a real-time end to end Customer Journey Tracking tool for the Customer Experience strategy, focusing in business outcomes.

Menlo Park, Ca, Us

- Responsible for leading the sales and strategy of our Omnichannel Analytics and Omnichannel Journey Management lines of business in the Latin America region. These lines of business represent the foundation for the Digital and Omnichannel transformation in the market and key enablers for our Omnichannel Engagement Center strategy.- Regional expert in the Genesys Workspace solution and its integration with the leading CRMs, to provide Contact Center agents with an Omnichannel tool and deliver an exceptional Customer Experience.

Menlo Park, Ca, Us

- Drive input and direction for the Latin America (Latam) Solutions Engineering Organization by managing a regional support team of experts in the Genesys’ products portfolio.- Develop the regional strategy for the Financial, Telecommunication, Retail and Healthcare markets from the pre-sales and technical perspectives.- Coordinate the regional technical efforts Latin America region to provide a standardized vision for the accounts, delivery architectures and value added solutions in order to align Genesys’ vision for the Financial, Telecommunication, Retail and Healthcare Markets.- Work closely with the Business Consulting Group and the Worldwide Solution Architecture leaders to develop and improve the Wow Method in order to increase Genesys’ growth in the Region, as well as the company's image and relations with customers.

Menlo Park, Ca, Us

- In charge of developing Financial Market strategy for Latin America which helped Genesys to position our products portfolio in Regional Key Accounts.- Developed technical relationship with CTO and IT Managers in 4 out of 5 key financial accounts in Latin American countries (Santander, HSBC, Citi and BBVA).- Technical leader in several Regional Projects for Financial Key Accounts like BBVA’s Regional Contact Center project, a 7+ MUSD dollar opportunity involving a solution to deploy a centralized Contact Center with local operation in 8 countries (Argentina, Chile, Colombia, Panama, Paraguay, Peru and Uruguay).

Menlo Park, Ca, Us

- Northern Latin America (Mexico, Central America and Caribbean) Solutions Engineering leader in charge of a 5 people consulting team mainly focused in Contact Center Technology, including Inbound/Outbound Voice, Self service, Multimedia and Social Media interactions.- Workforce Optimization Technologies specialist for Latin America, providing consultancy support, complex architecture validation and product demonstration including: Workforce Management, Training and Skills Management, Quality Management and Analysis Solutions.- After Genesys – Alcatel-Lucent merge in 2010, in charge of a 9 Solution Engineers team, developing SE’s technical and soft skills plan and managing team’s technical expertise to accomplish the new business objectives focused in 5 main initiatives: SIP-enabled communications, Multimedia collaboration, Workforce Optimization, Intelligent Workload Distribution and Data Center.

San Jose, Ca, Us

- Communications solutions consulting and designing for Enterprise Accounts in the Financial and Insurance Vertical Markets, including Unified Communications, Routing/Switching, Mobility, Security and Data Center products.- Second-level of Post-Sales support for Enterprise customers acting as Unified Communications (IP Telephony/Contact Center) Specialist- Business-oriented consulting for Financial and Insurance Vertical Market, understanding customer’s business drivers and operational concerns and translating them to technology solutions.

Morristown, New Jersey, Us

- Converged Communication solutions consulting and design for Strategic Major Global Accounts (AVantage). - Post-Sales support for strategic implementations in Avaya Mexico.- Presentation and demonstration of new technology and solutions at the Executive Briefing Center Mexico (Host Briefer).

- Post-Sales support for LAN/WAN devices, design and implementation of new solutions including Nortel Networks, Cisco Networks, Extreme Networks and Lucent Technologies equipment. - LAN/WAN Network assessments using Protocol Analyzer tools like Network Associates Sniffer for strategic accounts like Secretaría de Hacienda (Government of Mexico). - Training courses for end-users in security technology (Firewalls, VPNs, structured cabling) and LAN/WAN devices.

Pittsburgh, Pa, Us

- Novell Netware and Microsoft Windows NT Administration. - Lucent Definity PBX Administration. - Project Leader in Lotus Notes implementation for Mexico.- Project Leader in LAN/WAN implementation for a new office in Costa Rica. - End-user support.

Mexico, Df, Mx

- Project Leader in Oracle 7.0 implementation for Mexico and Latin America. - Project Leader in LAN/WAN implementation for three new Latin American locations. - Novell Netware and Microsoft Windows NT Administration.- End-user support.

Mexico, Mexico City, Mx

- Design and implementation of 17 Ethernet LANs replacing coaxial cabling for 10Base-T cabling. - Novell Netware Administration. - End-user support. - Preventive maintenance for University's PCs, printers and scanners. - PCs, printers and scanners repair.