Hi there! My name is Ibrahim, and I have experience working in customer relationship management, data collection and management, and information system management. As a Customer Relationship Executive at TallyKhata, I built and maintained strong relationships with clients, responded promptly to inquiries, and collaborated with other departments to ensure customer satisfaction. Additionally, I identified opportunities to upsell products and services and monitored customer satisfaction levels to take appropriate actions to improve them.As a Data Analyst at Golden Harvest InfoTech Ltd., I collected, organized and processed information accurately, performed quality control checks, and generated reports and summaries based on collected data. I also ensured the confidentiality of sensitive and confidential information, and escalated issues to management when necessary.Moreover, as a Management Information System Executive at Aleshamart, I designed and implemented management information systems, collected and analyzed data to create insights and reports, developed and maintained databases, and ensured data security and confidentiality. I also monitored and optimized the performance of the website and eCommerce platforms, identified and troubleshooted issues related to functionality, and tested and evaluated new software and hardware.Overall, I have skills in strategic planning, business development, CRM integration, B2B marketing strategy, technical support, customer service, survey research, sales, databases, information systems, and data entry. I stay up-to-date with emerging technologies and trends to ensure that businesses are using the most efficient and effective IT solutions.