Michael Sherlock

Michael Sherlock Email and Phone Number

Head of Service Operations @ Sabio
london, london, united kingdom
Michael Sherlock's Location
Edinburgh, Scotland, United Kingdom, United Kingdom
Michael Sherlock's Contact Details

Michael Sherlock work email

Michael Sherlock personal email

n/a
About Michael Sherlock

Experienced Managed Services Operations Manager with a demonstrated history of working in the telecommunications industry. Skilled in Service Delivery, Service Design, Service Operations, SLA management and ITIL implementation. Strong operational management professional graduated from The University of Glasgow.

Michael Sherlock's Current Company Details
Sabio

Sabio

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Head of Service Operations
london, london, united kingdom
Website:
sabio.co.uk
Employees:
405
Michael Sherlock Work Experience Details
  • Sabio
    Head Of Service Operations
    Sabio Jan 2024 - Present
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  • Sabio
    Managed Services Operations Manager (Group)
    Sabio Apr 2021 - Jan 2024
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  • Sabio
    Support Operations Manager
    Sabio Oct 2016 - Jun 2021
    Glasgow, United Kingdom
    Making Customer Experience Brilliant
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  • Sabio
    Technical Services Delivery Manager
    Sabio May 2015 - Oct 2016
    Glasgow, United Kingdom
    Responsible for managing the service Sabio deliver into the various departments and technology areas within a client with buisness locations worldwide. Proactively manage the service, relationships, customer satisfaction and contractual SLAs.
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  • Sabio
    Convergence Support Team Leader
    Sabio Jun 2011 - Apr 2015
    Glasgow, United Kingdom
    Leader of an Avaya Telecoms Support Team for Sabio Ltd
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  • Sabio
    Technical Specialist (Convergence)
    Sabio May 2005 - May 2011
    Glasgow, United Kingdom
    Avaya Telecoms Support Specialist for Sabio Ltd
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  • Teletech
    Senior Technical Analyst (Voice)
    Teletech Jul 1999 - May 2005
    Glasgow, United Kingdom
    Avaya Telecoms Support Specialist for Teletech UK Data Centres.
    View

Michael Sherlock Skills

Telecommunications Telephony Voip Call Centers Avaya Technologies Avaya Communication Manager Acd Ivr Voice Over Ip Avaya Products Unified Communications Service Level Agreements Call Logging Cti It Service Management Service Design Customer Experience Call Center Sip Managed Services Data Center Ip Service Delivery Outsourcing Sla Itil It Operations Incident Management Change Management Problem Management Customer Relationship Management Management Aes Itil Process Implementation Team Leadership Cross Functional Team Leadership Team Management Vendor Management Avaya Contact Centers Modular Messaging Voice

Michael Sherlock Education Details

Frequently Asked Questions about Michael Sherlock

What company does Michael Sherlock work for?

Michael Sherlock works for Sabio

What is Michael Sherlock's role at the current company?

Michael Sherlock's current role is Head of Service Operations.

What is Michael Sherlock's email address?

Michael Sherlock's email address is ms****@****o.co.uk

What schools did Michael Sherlock attend?

Michael Sherlock attended The University Of Glasgow.

What skills is Michael Sherlock known for?

Michael Sherlock has skills like Telecommunications, Telephony, Voip, Call Centers, Avaya Technologies, Avaya Communication Manager, Acd, Ivr, Voice Over Ip, Avaya Products, Unified Communications, Service Level Agreements.

Who are Michael Sherlock's colleagues?

Michael Sherlock's colleagues are Daniela Marques, Paul Betteridge, Derek Botfield, Alejandro Blanco Troncoso, Clarist Lim, Milagros Macri, Mark Jones.

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