Mark Wesley Email & Phone Number

Lexington, Kentucky, United States

• Oversees creation, coordination, and tracking of learning events for the IBM Security Advanced Threat Support Education Team that builds and maintains the highest skill levels for over 250 people. Executes tasks for.
• Led big operational and project tasks including Red Hat Certification Tracking for all of Security, overseeing bi-monthly Operations Leadership calls, and building the monthly Education MOR presentations.

• Primary single point of contact for six of the largest IBM Security accounts (AT&T, Citi, CIGNA, Kaiser Permanente, Pepsi, and Delta) driving all client relationship management, issues management, and communications..
• Received nickname the "Chief Happiness Officer" from a major client due to my passion to make the customer successful in every way.

Lexington, Kentucky Area

Served as key project manager executing project activities including management of delivery for i2 Enablement Services supplying training services for internal employees, customers, and Business Partners. Performed requirements analysis, contract management, logistics, financial management, scheduling, managed resources, and event planning.Expertly oversaw.

I served as a customer advocate for IBM's large Software-as-a-Service (SaaS) customers utilizing IBM's Smarter Cities and Emptoris software products hosted in the cloud.- I worked with customers to in law enforcement, transportation, insurance and the public sector to make sure they were using best practices to maximize the utilization of their investment.

Lexington, Kentucky, United States

Provided world-class support for Safer Planet i2, Smarter Cities Cloud, and on-premise customers making sure the IBM services, content, contacts, and community delivered maximum benefits. Facilitated user adoption, expanded solution footprint and add-on products or services, point of escalation on any roadblocks to success, drove customer upgrades, and.

Lexington, Kentucky, United States

Acted as customer advocate for IBM's Industry Cloud Solutions' Emptoris and Smarter Cities clients. Collaborated with multiple internal teams including engineering, support, services, and sales to ensure client received the best quality services, content, contacts, and community to deliver a superior customer experience from IBM.

Served as the single point of contact for major corporate clients acting as a trusted adviser ensuring complete satisfaction, while maintaining and advancing the relationship. Drove the Accelerated Value Program (AVP) for clients by supplying personalized and prioritized account management, assistance with issues by engaging senior IBM Support experts, as.

Lexington, Kentucky, United States

Middletown, Ohio, United States

Lexington, Kentucky, United States

Lexington, Kentucky, United States

Bachelor Of Science, Computer Science - Business Specialization

Master'S Degree Of Business Administration (Mba), General Management