Meagan Cotter Email & Phone Number

Atlanta, Georgia, United States

Provides over the phone customer support by way of billing, troubleshooting, and customer training to resolve issues, concerns, and inquiries. Managing cases while on a deadline, following up with customers to ensure that their issues are resolved, technical support, verifying technician installed units - as well as customer self installed units to ensure they’re operating correctly, addressing billing concerns and generating invoices at the customer’s request, delegating case tasks to the… Show more Provides over the phone customer support by way of billing, troubleshooting, and customer training to resolve issues, concerns, and inquiries. Managing cases while on a deadline, following up with customers to ensure that their issues are resolved, technical support, verifying technician installed units - as well as customer self installed units to ensure they’re operating correctly, addressing billing concerns and generating invoices at the customer’s request, delegating case tasks to the appropriate departments, issuing RMA equipment replacements, creating service orders to dispatch technicians for service calls, deactivating units, and training customers on how to log into the portal, as well as training customers on how to maneuver through the website Show less

Managing communication software and payments solutions software for multiple medical practices, SaaS solutions, Market analysis research and presentations, Account Management, Conducting demos for potential clients, Providing technical support for managed products, Working closely with software development to implement requested features from VIP clients, On-site installations, On-site training for clients, Attending Hinman Conferences, Implementing pricing for managed products, Project… Show more Managing communication software and payments solutions software for multiple medical practices, SaaS solutions, Market analysis research and presentations, Account Management, Conducting demos for potential clients, Providing technical support for managed products, Working closely with software development to implement requested features from VIP clients, On-site installations, On-site training for clients, Attending Hinman Conferences, Implementing pricing for managed products, Project Management, Conducting L10 meetings, Development roadmaps, Resolving application issues, Billing, Reporting supervised usage and statistics to marketing team, Light sales, Providing content for website construction, Payment terminal configuration/ activation/ app pushing, Basic IT tier I and tier II tech support, generating batch reports, and Creating internal and external procedure documentation on managed products. Show less

Handling customer escalations, RMA creation, training new as well as established employees, special project handling (manually receiving) with account managers, generating reports, receiving issues, utilized ticketing and phone queue, customer service, data entry, troubleshooting Ingencio devices/ technical support, extensive follow-up internally and externally to resolve customer issues, provided tips and guidance for reps, working ‘pending configuration’ cases to ensure timely repairs, making… Show more Handling customer escalations, RMA creation, training new as well as established employees, special project handling (manually receiving) with account managers, generating reports, receiving issues, utilized ticketing and phone queue, customer service, data entry, troubleshooting Ingencio devices/ technical support, extensive follow-up internally and externally to resolve customer issues, provided tips and guidance for reps, working ‘pending configuration’ cases to ensure timely repairs, making outgoing calls to follow up and ensure quality of service, receiving incoming calls and inquiries about status updates and technical issues, conducting team building/ morale boosting events for help desk reps Show less

Greater Denver Area

Reporting panic and critical lab values to various nephrologists, Assisting registered and charge nurses with ordering lab tests for ESRD patients (Potassium, calcium, PTINR, hepatic function panels, glucose, blood cultures, gram stains, urine/ stool cultures, etc), checking specimens for clotting/ coagulation, hemolysis, and making sure they were packaged at appropriate temperatures (either on ice or room temp), making sure specimens were properly inverted and centrifuged, printing labels for… Show more Reporting panic and critical lab values to various nephrologists, Assisting registered and charge nurses with ordering lab tests for ESRD patients (Potassium, calcium, PTINR, hepatic function panels, glucose, blood cultures, gram stains, urine/ stool cultures, etc), checking specimens for clotting/ coagulation, hemolysis, and making sure they were packaged at appropriate temperatures (either on ice or room temp), making sure specimens were properly inverted and centrifuged, printing labels for specimens, assisting RN’s and charge nurses with the proper order of draw, Assisting bio-medical technicians with environmental lab orders for various dialysis machines (colony counts, LAL endotoxins, AAMI water cultures, etc), basic information systems and printer trouble shooting, Assisting numerous clinics and dieticians with general and custom reports via CrownWeb, Training medical professionals of specimen shipping, packaging, handling (inverting, centrifuging, temperature and tube type), placing expired centrifuge orders for replacement, placing inventory orders for collection, packaging, and shipping (butterfly needles, 6 place holders, refrigerators, shipping labels, boxes, ice packs, label printers, etc), Updating critical lab reporting procedures for various clinics, communicable diseases reporting, medical/ lab billing (UB92’s and HCFA’s), using CPT and ICD9/10 coding, medical claim collections, cash posting via batches and EOB’s, correspondence with insurance companies to settle/ resolve outstanding claims, submit/ resubmit claims for timely filing, and HIPAA compliance. Show less

Greater Denver Area

Trouble shooting advanced equipment and outages (including cable boxes, voice activated smart televisions, internet modems, VOIP), quality assurance (critiquing and scoring recorded calls), outage reporting, tech trending, submitting tickets to dispatch for timely arrival of field technicians, assisted customers over the phone with cable connections and signal feeds, scheduled trouble calls, promoted to trouble shoot newly launched “X1” equipment (Features that were involved in X1 equipment… Show more Trouble shooting advanced equipment and outages (including cable boxes, voice activated smart televisions, internet modems, VOIP), quality assurance (critiquing and scoring recorded calls), outage reporting, tech trending, submitting tickets to dispatch for timely arrival of field technicians, assisted customers over the phone with cable connections and signal feeds, scheduled trouble calls, promoted to trouble shoot newly launched “X1” equipment (Features that were involved in X1 equipment troubleshooting entailed: email, Facebook, Pandora, voice mail, traffic reports, remoteless control/ hand motion channel control, RF remote signals, and sports applications access that were synced through the cable box; troubleshot and operated through cloud. Along with advanced DVR and guide updates), de-escalation of customer complaints, and promoted to the VCAE program (virtual tech) to work from home. Show less

Greater Denver Area

Resolving customer escalations, conducting “coaching” sessions to help improve sales associates’ sales pitch, generated sales reports, conducted team meetings to discuss areas of improvement and/or commend employees for obtained goals, conducted team building activities for morale boosting and efficiency, training new employees, monthly one on one meetings for employee progression, created/ updated internal policy and procedure documents, reviewing and approving inventory reports, provided… Show more Resolving customer escalations, conducting “coaching” sessions to help improve sales associates’ sales pitch, generated sales reports, conducted team meetings to discuss areas of improvement and/or commend employees for obtained goals, conducted team building activities for morale boosting and efficiency, training new employees, monthly one on one meetings for employee progression, created/ updated internal policy and procedure documents, reviewing and approving inventory reports, provided assistance to sales teams, scheduling/ tracking/ approving time off requests, kept sales floor updated with company approved discounts/ seasonal sales, bank deposits, balancing budget, closing cash registers, interviewing potential candidates for employment, delegating tasks, company departmental meetings to discuss sales projections, and reporting accidents/ injuries and misconduct to human resources. Show less

Greater Denver Area

Customer service, data entry, made outgoing and accepted incoming calls to resolve outstanding medical claims (FMLA, Workers Comp., Reg. Outpatient, Inpatient, ER claims), cash posting/ accounts receivable, and complied with all HIPAA confidentiality/ patient rights regulations.