Meaghan Crabtree Email & Phone Number

Seattle, Washington, Us

Irvine, California, Us

• Enterprise Solution Architect across multiple workstreams, integrations and data migrations• Leads the design of full end-to-end experience within Kantata platform for multiple user personas• Understands key client requirements to align to best practices, alternative approaches or custom solutioning• Drives and manages implementation milestones, scope, schedule, customer satisfaction and user adoption• Adheres to project delivery methodology for key project deliverables • Communicates with key stakeholders to ensure risk awareness, project progress and next steps in a timely manner• Supports change management activities including end user training, communication and collateral • Internal liaison of client requirements to Product team for future enhancements

Bellevue, Wa, Us

• Project Manager and Consultant to new and experienced Smartsheet software users • Efficiently understand complex client processes in order to integrate into Smartsheet platform technology• Independently manage 20+ ongoing client implementation engagements at a given time• Provide best practices in project management and operational workflows• Manage and report on billable utilized hours

Bellevue, Washington, Us

• Project Manager focused on the onboarding of new clients • Effectively manage numerous client implementations simultaneously and at different junctures in process• Successfully coordinate and integrate various internal and external vendor partners based on client elections• Integral in the documentation and process improvement of implementation of new clients

Boston, Ma, Us

• Oversaw large scale projects and acted as business area expert. Extensive cross-departmental project using Microsoft Project. Spanning over 9 months to execute successfully • Effectively created business requirements and user interface documents including multi-million-dollar business integration software launch • Oversaw the collection, analysis and trends of complex data • Presented materials to a wide range of audience members including C-suite executives• Responsible for all daily operational oversight including 4 direct reports• Oversight of new hire onboarding, training and continued quality assurance • Preserved and continually documented internal processes and procedures • Three promotions within tenure with organization; two awards for innovation of process improvement

Lincoln, Ri, Us

• Supervised and coached a team of insurance sales representatives to exceed sales and service goals• Provided compliance and procedural resolution to 150 – 200 insureds daily• Innovative and logical presentation of resolutions to solve unique customer scenarios• Handled escalated customer grievances until a satisfactory resolution is reached• Collaboration with multiple departments and organizational levels to achieve macro-level strategies and goals • Planned and lead department meetings, developed staff schedules to accommodate business needs and disseminated important product and/or workflow changes to employees• Interviewed, hired and trained new sales and service representatives

History, Psychology

Education record