Melissa Benson Email & Phone Number

Saint Paul, MN, US

As Director of Renewal Operations at ANM, I led a remote team of seven associates in managing and renewing Cisco Smartnet, Cisco Subscriptions, and Non-Cisco contracts. I spearheaded process improvements that significantly enhanced efficiency and accuracy in the renewal quoting process. By collaborating closely with account managers, I aligned renewal.

Greater Minneapolis-St. Paul Area

As Manager, Maintenance Renewal Specialist, I led and mentored a team of 25 to achieve their goals and deliver exceptional support. I fostered strong business relationships with internal teams and manufacturers/distributors, and cultivate a cohesive team culture. I optimized team workload by aligning tasks with members' skills and bandwidth, ensuring.

Greater Minneapolis-St. Paul Area

As a Maintenance Renewal Specialist, I established a national renewal cadence for leading manufacturers, driving year-over-year growth in third-party maintenance renewals. I built and sustained relationships with distributors and manufacturers to address their needs, answer inquiries, and resolve concerns about maintenance renewals. I worked closely with.

Greater Minneapolis-St. Paul Area

• Created sales proposals and acceptance contract documents for legal and financial integrity
• Validated proper customer terms and conditions, discounting, credit review, resulting in package compliance
• Generated order forms through SAP

Greater Minneapolis-St. Paul Area

• Partnered with Avaya Account Executives and Business Partners, providing pre-contract implementation pricing support for the Federal Government, designated Avaya Business/Partners and 100 designated Global accounts
• Supported multiple requests for implementation pricing support simultaneously, preventing potential roadblocks in process
• Identified pricing escalations and created and implemented an immediate action plan that communicated and resolved the identified emergency
• Ensured consistency of process by providing training and career coaching of peers within my work group

Greater Minneapolis-St. Paul Area

• Scheduled Project Managers, Technicians, Software Support and Trainers for 5 states, for internal and Business Partner requests
• Made appropriate scheduling decisions based on overall complexity of the scope, targeted in- service date, geographical location and pre-exiting customer relationships

Greater Minneapolis-St. Paul Area

• Managed multiple small to medium telecommunication system implementations of short duration, ranging from $1K - $300K, forecasting job cost and maximizing profit margins through productivity analysis/metrics
• Planned project activities as defined in the project milestone, efficiently utilized resources, coordinated project activities and ensured completion of customer implementation responsibility, accomplishing contractual.
• Managed customer and single multi-vendor project teams, achieving project success and ensuring a high level of customer satisfaction

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