Melissa Benson work email
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Melissa Benson personal email
Results-oriented sales operations professional with over 26 years of experience in a fast-paced, client-driven support environment, dedicated to delivering exceptional outcomes and customer satisfaction. Accomplished team leader overseeing maintenance renewal business across diverse geographic locations and time zones, ensuring seamless operations and client satisfaction. Passionate about building and maintaining positive relationships with internal sales teams, distributors, and manufacturers.
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Area Renewals ManagerEplus Inc.Saint Paul, Mn, Us -
Director - Renewals And SubscriptionsAnm Jan 2024 - Aug 2024As Director of Renewal Operations at ANM, I led a remote team of seven associates in managing and renewing Cisco Smartnet, Cisco Subscriptions, and Non-Cisco contracts. I spearheaded process improvements that significantly enhanced efficiency and accuracy in the renewal quoting process. By collaborating closely with account managers, I aligned renewal efforts with sales strategies, gaining valuable insights into customer expectations and streamlining processes to improve client satisfaction. I built and maintained strong relationships with vendors and distributors, ensuring effective management of renewals and timely renewal completion. -
Manager, Maintenance Renewal Specialist- 3Rd Party Manufacturer, Avaya And VideoC1 Aug 2020 - Dec 2023Greater Minneapolis-St. Paul AreaAs Manager, Maintenance Renewal Specialist, I led and mentored a team of 25 to achieve their goals and deliver exceptional support. I fostered strong business relationships with internal teams and manufacturers/distributors, and cultivate a cohesive team culture. I optimized team workload by aligning tasks with members' skills and bandwidth, ensuring efficient operations. I oversaw the onboarding of offshore resources for a smooth transition into the organization. Formulated comprehensive team policies and procedures, implementing industry best practices to enhance operational efficiency and productivity. -
Maintenance Renewal Specialist - 3Rd PartyConvergeone May 2012 - Aug 2020Greater Minneapolis-St. Paul AreaAs a Maintenance Renewal Specialist, I established a national renewal cadence for leading manufacturers, driving year-over-year growth in third-party maintenance renewals. I built and sustained relationships with distributors and manufacturers to address their needs, answer inquiries, and resolve concerns about maintenance renewals. I worked closely with Account Executives to ensure visibility into maintenance contracts expiring within 60, 90, and 120 days, aiming to maximize renewal rates and contribute to revenue growth.
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Opportunity SpecialistAvaya Dec 2010 - Mar 2012Greater Minneapolis-St. Paul Area• Created sales proposals and acceptance contract documents for legal and financial integrity• Validated proper customer terms and conditions, discounting, credit review, resulting in package compliance• Generated order forms through SAP -
Engagement SpecialistAvaya Jun 2003 - Jun 2010Greater Minneapolis-St. Paul Area• Partnered with Avaya Account Executives and Business Partners, providing pre-contract implementation pricing support for the Federal Government, designated Avaya Business/Partners and 100 designated Global accounts• Supported multiple requests for implementation pricing support simultaneously, preventing potential roadblocks in process• Identified pricing escalations and created and implemented an immediate action plan that communicated and resolved the identified emergency• Ensured consistency of process by providing training and career coaching of peers within my work group
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Provisioning Administrator/Resource SchedulerAvaya Dec 2002 - Nov 2003Greater Minneapolis-St. Paul Area• Scheduled Project Managers, Technicians, Software Support and Trainers for 5 states, for internal and Business Partner requests• Made appropriate scheduling decisions based on overall complexity of the scope, targeted in- service date, geographical location and pre-exiting customer relationships
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Desk-Top Project ManagerAvaya May 1999 - Dec 2002Greater Minneapolis-St. Paul Area• Managed multiple small to medium telecommunication system implementations of short duration, ranging from $1K - $300K, forecasting job cost and maximizing profit margins through productivity analysis/metrics• Planned project activities as defined in the project milestone, efficiently utilized resources, coordinated project activities and ensured completion of customer implementation responsibility, accomplishing contractual compliance and maximizing profitability• Managed customer and single multi-vendor project teams, achieving project success and ensuring a high level of customer satisfaction
Melissa Benson Skills
Melissa Benson Education Details
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Marketing -
Prior Lake
Frequently Asked Questions about Melissa Benson
What company does Melissa Benson work for?
Melissa Benson works for Eplus Inc.
What is Melissa Benson's role at the current company?
Melissa Benson's current role is Area Renewals Manager.
What is Melissa Benson's email address?
Melissa Benson's email address is mb****@****acr.com
What schools did Melissa Benson attend?
Melissa Benson attended Saint Mary's University Of Minnesota, Prior Lake.
What skills is Melissa Benson known for?
Melissa Benson has skills like Avaya, Sap, Salesforce.com.
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Melissa Benson
Land Steward | Gardener | Sustainable Ag Farmer | Consultant | Connector | Client Relationship Manager For Landcare OrganizationsChicago, Il5maccosmetics.com, maccosmetics.com, luc.edu, marianilandscape.com, elcompanies.com1 (877) 3XXXXXXX
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