• Responsible for Global Talent Management, OD, and Leadership Development COE strategy and processes including performance management, talent planning, 360, executive & leader development programs, succession planning, employee survey, and other special projects.• Represented Alcon on Novartis projects and councils including leadership & competency models, mentoring, learning program optimization, and Global Novartis Learning Council.• Designed, developed & implemented Alcon leadership development programs globally (ILT & elearning) for senior leaders including building high performing teams & organizations, succession planning, career progression & planning, and diversity & inclusion

• Partnered with multiple lines of business including Media + Entertainment, Outdoor, and International employees as part of Human Resources COE.• Created & implemented performance management and talent planning processes with Clear Channel International, London.• Designed & implemented talent management processes for Senior Leaders (“top 50”) targeted to driving business continuity and placing “A players” in business critical roles (board-level talent & succession planning, career profiling, 360, development). • Created strategy, design, and implementation plans for High Potential Development Program, Manager learning (2000 employees population) and Senior Manager (500 employee population) learning; Partnered with external vendors on content and facilitation. • Designed & implemented 3-day Executive Leadership Summit for Clear Channel CEO for 170 executives from our Global business (Q1 2013) including agenda, meeting content, and logistics.• Created standard processes & tools for implementation across Clear Channel enterprise, including talent & succession planning, exit survey, leadership pipeline & development, onboarding, and slating.• Designed & implemented leadership models, competency models, job descriptions, assessments & interview guides for Senior Executives and key business roles.• Created and / or project managed various communications, diversity, organizational design, employee engagement, and compensation initiatives and strategies

Talent Management • Implemented talent management practices for Senior Executives, including talent & succession planning, 360/stakeholder reviews, executive coaching, and development. Organizational Change & Effectiveness• Project managed & implemented banking center channel organizational redesign impacting enterprise footprint.• Implemented organizational change initiatives, team effectiveness interventions, and employee engagement & communications in support of special projects (including associate engagement survey).• Designed, built & implemented associate adoption & change management program for activity based accounting customer profitability program, including approach, deliverables, and senior internal client interaction and communications.• Designed, built & implemented performance management database and protocols for Technology & Operations division. Learning & Leadership Development• Selected to lead team of 145 relationship managers, performance consultants, and facilitators in support of 36,000 call center Executives & associates across 8 Lines of Business. • Built & implemented processes for leadership pipeline development, including learning, on the job assignments, coaching, on-boarding, career planning, business metrics tracking. and proactive assignment of top performers.• Built & implemented standard processes (including performance metrics, on the job training, coaching, remediation, and tracking) resulting in time to competency improvement.• Project managed Banking Center Manager College for first time managers. Green Belt certified on project.

• Managed teams and supported merger & acquisition projects for financial services clients, including employee readiness, external customer communications, and internal employee communications.• Managed training design & development for major systems conversions impacting 21,000 associates, including all ancillary materials, vendor engagement, communications, and training systems.• Worked with clients to manage change, gain approval & buy in for proposed initiatives, and developed critical working relationships with senior client groups outside of immediate scope.• Created executive sponsorship and engagement approach for large-scale systems conversions.• Created & managed external communications to 2 million customers as part of merger initiatives.• Designed & implemented usability testing for learning & communications materials and GUI screen designs.

• Lectured university undergraduate & graduate students on English literature, writing, grammar, and conversation.• Designed all course curriculums, lesson plans, and ancillary materials.

• Wrote jacket & catalog copy for book publications, and created internal book design & graphic layout.• Copy edited & reviewed manuscripts prior to production.• Evaluated & decisioned unsolicited manuscripts.